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AZ LeadingAge Educational Headquarters/zzz 2021 Arizona LeadingAge VIRTUAL ANNUAL CONFERENCE & EXPO
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2021 VIRTUAL ANNUAL CONFERENCE & EXPO

MAY 18 - JULY 18, 2021

Table of contents

BEFORE YOU BEGIN

ALL CEU'S - REQUIRED POST-TEST FOR EACH SESSION
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SESSION GUIDE
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CEU FORM & CEU REPORTING - NEW FOR 2021!
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VIRTUAL EXPO HALL

 
VIRTUAL EXPO HALL PREVIEW
SCAVENGER HUNT QUESTIONS: ENTER TO WIN PRIZES!
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SCAVENGER HUNT QUESTIONS: GO HERE
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***** PREVIEW ***** 18. REVIVING THE JOY OF READING | Susan Ostrowski, Reading2Connect® (1 CEU)

***** PREVIEW ***** Session Description: 18. REVIVING THE JOY OF READING | Susan Ostrowski
***** PREVIEW ***** Session Educational Objectives: 18. REVIVING THE JOY OF READING | Susan Ostrowski
***** PREVIEW ***** Speaker Bio: SUSAN OSTROWSKI, MA, MS, CCC-SLP
***** PREVIEW ***** Video: 18. REVIVING THE JOY OF READING
***** QUIZ PREVIEW / PRACTICE ***** 18. REVIVING THE JOY OF READING | Susan Ostrowski, Reading2Connect® (1 CEU): Quiz
***** PREVIEW ***** Session Evaluation: 18. Reviving the Joy of Reading
***** PREVIEW ***** Session Handout: 1. List of Books for People Living with Dementia
***** PREVIEW ***** Session Handout: 2. Citations
***** PREVIEW ***** Session Handout: 3. Shared Reading Video Techniques

1. WELCOME TO THE ANNUAL 2021 VIRTUAL CONFERENCE: FORWARD – IT’S THE ONLY WAY TO GO! | Bhakti Gosalia, VP of Operations, Sun Health & Az LeadingAge President; Pam Koester, CEO, Az LeadingAge (1 CEU)


Session Description: 1. WELCOME TO THE ANNUAL 2021 VIRTUAL CONFERENCE: FORWARD – IT’S THE ONLY WAY TO GO! | Bhakti Gosalia, Pam Koester
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Session Educational Objectives: 1. WELCOME TO THE ANNUAL 2021 VIRTUAL CONFERENCE: FORWARD – IT’S THE ONLY WAY TO GO! | Bhakti Gosalia, Pam Koester
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Speaker Bio: BHAKTI GOSALIA, MSW, MHA
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Speaker Bio: PAM KOESTER, MA
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Video: 1. WELCOME TO THE ANNUAL 2021 VIRTUAL CONFERENCE: FORWARD – IT’S THE ONLY WAY TO GO!
POST-TEST: 1. Welcome to the Annual 2021 VIRTUAL Conference: FORWARD – It’s the Only Way to Go! (for CEU Credit)
Session Evaluation: 1. Welcome to the Annual 2021 VIRTUAL Conference: FORWARD – It’s the Only Way to Go!

2. THE GAME-WINNING 3: MAKING IT COUNT IN BUSINESS AND IN LIFE | Dave Davlin, DTD Communications (1 CEU)

Session Description: 2. THE GAME-WINNING 3: MAKING IT COUNT IN BUSINESS AND IN LIFE | Dave Davlin
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Session Educational Objectives: 2. THE GAME-WINNING 3: MAKING IT COUNT IN BUSINESS AND IN LIFE | Dave Davlin
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Speaker Bio: DAVE DAVLIN, BA
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Video: 2. THE GAME-WINNING 3: MAKING IT COUNT IN BUSINESS AND IN LIFE
POST-TEST: 2. The Game-Winning 3: Making It Count in Business and in Life (for CEU Credit)
Session Evaluation: 2. The Game-Winning 3: Making It Count in Business and in Life
Session Handout: Dave Davlin Bookmark

3. SKILLED NURSING FACILITY UPDATE | Diane Eckles, Arizona Department of Health Services (1 CEU)

Session Description: 3. ADHS: SKILLED NURSING FACILITY UPDATE | Diane Eckles
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Session Educational Objectives: 3. ADHS: SKILLED NURSING FACILITY UPDATE | Diane Eckles
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Speaker Bio: DIANE ECKLES, BS
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Video: 3. ADHS: SKILLED NURSING FACILITY UPDATE
POST-TEST: 3. ADHS: Skilled Nursing Facility Update (for CEU Credit)
Session Evaluation: 3. ADHS: Skilled Nursing Facility Update
Session Handout: PPT ADHS: Skilled Nursing Facility Update

4. THE EVERYDAY ETHICIST | Amanda "Jo" Erven, Audit Consulting Education LLC (1 CEU) Sponsored by Mercy Care

Session Description: 4 THE EVERYDAY ETHICIST | Amanda "Jo" Erven
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Sponsored by Mercy Care
Session Educational Objectives: 4. THE EVERYDAY ETHICIST | Amanda "Jo" Erven
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Speaker Bio: AMANDA "JO" ERVEN, CPA, CIA, CFE, cTQA
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Video: 4. The Everyday Ethicist
POST-TEST: 4. The Everyday Ethicist (for CEU Credit)
Session Evaluation: 4. The Everyday Ethicist
Session Handout: PowerPoint Presentation "The Everyday Ethicist"
Session Handout: E-Book - Becoming The Everyday Ethicist by Amanda Jo Erven
Session Handout: Discount Code & Link

5. ARIZONA LEADINGAGE & COVENANT HEALTH NETWORK EMERGENCY PREPAREDNESS COLLABORATIVE MEETING | Diane Kubala, Covenant Health Network; Pam Koester, Arizona LeadingAge (1 CEU)

Session Description: 5. ARIZONA LEADINGAGE & COVENANT HEALTH NETWORK EMERGENCY PREPAREDNESS COLLABORATIVE MEETING | Diane Kubala, Pam Koester
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Session Educational Objectives: 5. ARIZONA LEADINGAGE & COVENANT HEALTH NETWORK EMERGENCY PREPAREDNESS COLLABORATIVE MEETING | Diane Kubala, Pam Koester
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Speaker Bio: DIANE KUBALA, RN
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Speaker Bio: KOESTER PAM, MA
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Video: 5 AzLA& CHN Emergency Preparedness Collaborative Meeting
POST-TEST: 5. Arizona LeadingAge & Covenant Health Network Emergency Preparedness Collaborative Meeting (for CEU Credit)
Session Evaluation: 5. Arizona LeadingAge & Covenant Health Network Emergency Preparedness Collaborative Meeting

6. ADHS: ASSISTED LIVING FACILITY UPDATE | Harmony Duport, Arizona Department of Health Services (1 CEU)

Session Educational Objectives: 6. ADHS: ASSISTED LIVING FACILITY UPDATE | Harmony Duport
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Session Description: 6. ADHS: ASSISTED LIVING FACILITY UPDATE | Harmony Duport
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Speaker Bio: HARMONY DUPORT, RS
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Video: 6 . ADHS Assisted Living Facility Update
POST-TEST: 6. ADHS: Assisted Living Facility Update (for CEU Credit)
Session Evaluation: 6. ADHS: Assisted Living Facility Update
Session Handout: PPT ADHS: Assisted Living Facility Update

7. BULLYING AMONG OLDER ADULTS: NOT JUST A PLAYGROUND PROBLEM | Dr. Kathleen Weissberg, Select Rehabilitation (1 CEU)

Session Description: 7. BULLYING AMONG OLDER ADULTS: NOT JUST A PLAYGROUND PROBLEM | Dr. Kathleen Weissberg
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Session Educational Objectives: 7. BULLYING AMONG OLDER ADULTS: NOT JUST A PLAYGROUND PROBLEM | Dr. Kathleen Weissberg
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Speaker Bio: DR. KATHLEEN WEISSBERG, MS, OTD, OTR/L, CMDCP, CDP
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Video: 7. BULLYING AMONG OLDER ADULTS: NOT JUST A PLAYGROUND PROBLEM
POST-TEST: 7. Bullying Among Older Adults: Not Just a Playground Problem (for CEU Credit)
Session Evaluation: 7. Bullying Among Older Adults: Not Just a Playground Problem
Session Handout

8. SENIOR HOUSING AND CARE MARKET TRENDS IN THE TIME OF COVID-19 | Lana Peck, National Investment Center for Seniors Housing & Care (NIC) (1 CEU)

Session Description: 8. SENIOR HOUSING AND CARE MARKET TRENDS IN THE TIME OF COVID-19 | Lana Peck
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Session Educational Objectives: 8. SENIOR HOUSING AND CARE MARKET TRENDS IN THE TIME OF COVID-19 | Lana Peck
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Speaker Bio: LANA PECK, MFCS-GERON, MSM
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Video: 8. SENIOR HOUSING AND CARE MARKET TRENDS IN THE TIME OF COVID-19
POST-TEST: 8. Senior Housing and Care Market Trends in the Time of COVID-19 (for CEU Credit)
Session Evaluation: 8. Senior Housing and Care Market Trends in the Time of COVID-19
Session Handout

9. BUILDING A SUSTAINABLE LEADERSHIP DEVELOPMENT PROGRAM | Wendy Pardonche, Sun Health Communities; Tahlya Visintainer, Sun Health Communities (1.5 CEUs)

Session Description: 9. BUILDING A SUSTAINABLE LEADERSHIP DEVELOPMENT PROGRAM | Wendy Pardonche, Tahlya Visintainer
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Session Educational Objectives: 9. BUILDING A SUSTAINABLE LEADERSHIP DEVELOPMENT PROGRAM | Wendy Pardonche, Tahlya Visintainer
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Speaker Bio: WENDY PARDONCHE, BA, MEd
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Speaker Bio: TAHLYA VISINTAINER, JD, BS
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Video: 9. BUILDING A SUSTAINABLE LEADERSHIP DEVELOPMENT PROGRAM
POST-TEST: 9. Building a Sustainable Leadership Development Program (for CEU Credit)
Session Evaluation: 9. Building a Sustainable Leadership Development Program

10. WE WERE BUILT FOR THIS: SELLING AFTER (OR DURING!) A PANDEMIC | Michael Marlow, Life Care Services (1.5 CEUs)

Session Description: 10. WE WERE BUILT FOR THIS: SELLING AFTER (OR DURING!) A PANDEMIC | Michael Marlow
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Session Educational Objectives: 10. WE WERE BUILT FOR THIS: SELLING AFTER (OR DURING!) A PANDEMIC | Michael Marlow
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Speaker Bio: MICHAEL MARLOW, BA
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Video: 10. WE WERE BUILT FOR THIS: SELLING AFTER (OR DURING!) A PANDEMIC
POST-TEST: 10. We Were Built for This: Selling After (or During!) a Pandemic (for CEU Credit)
Session Evaluation: 10. We Were Built for This: Selling After (or During!) a Pandemic
Session Handout

11. RESPONDING TO COVID-19 IN DEVELOPMENT | Brittany Vipham, ARCH Consultants, Ltd; Justin Sager, ARCH Consultants, Ltd (1 CEU)

Session Description: 11. RESPONDING TO COVID-19 IN DEVELOPMENT | Brittany Vipham, Justin Sager
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Session Educational Objectives: 11. RESPONDING TO COVID-19 IN DEVELOPMENT | Brittany Vipham, Justin Sager
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Speaker Bio: BRITTANY VIPHAM, BS
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Speaker Bio: JUSTIN SAGER, MArch, BS
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Video: 11. RESPONDING TO COVID-19 IN DEVELOPMENT
POST-TEST: 11. Responding to COVID-19 in Development (for CEU Credit)
Session Evaluation: 11. Responding to COVID-19 in Development
Session Handout

12. BUSINESS SOFTWARE OPTIMIZATION: GETTING THE BANG FOR YOUR BUCK | Chip Burns, Sun Health Communities; Gayle Korn, Sun Health Communities; Donny Friday, Sun Health Communities (1 CEU)

Session Description: 12. BUSINESS SOFTWARE OPTIMIZATION: GETTING THE BANG FOR YOUR BUCK | Chip Burns, Gayle Korn, Donny Friday
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Session Educational Objectives: 12. BUSINESS SOFTWARE OPTIMIZATION: GETTING THE BANG FOR YOUR BUCK | Chip Burns, Gayle Korn, Donny Friday
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Speaker Bio: CHIP BURNS, BS
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Speaker Bio: GAYLE KORN, MBA, BS
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Speaker Bio: DONNY FRIDAY, BA
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Video: 12. BUSINESS SOFTWARE OPTIMIZATION: GETTING THE BANG FOR YOUR BUCK
POST-TEST: 12. Business Software Optimization: Getting the Bang for your Buck (for CEU Credit)
Session Evaluation: 12. Business Software Optimization: Getting the Bang for your Buck
Session Handout: SME Roles and Responsibilities
Session Handout: Sample Financial Application Criteria Matrix
Session Handout: Task Force Scope TEMPLATE
Session Handout: TEMPLATE Application Handbook

13. COPING WITH COVID-19: A COMMUNITY'S RESPONSE AND PLANS TO MOVE FORWARD | Josephine Levy, Beatitudes Campus; Jessica Meyer, Beatitudes Campus (1 CEU)

Session Description: 13. COPING WITH COVID-19: A COMMUNITY'S RESPONSE AND PLANS TO MOVE FORWARD | Josephine Levy, Jessica Meyer
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Session Educational Objectives: 13. COPING WITH COVID-19: A COMMUNITY'S RESPONSE AND PLANS TO MOVE FORWARD | Josephine Levy, Jessica Meyer
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Speaker Bio: JOSEPHINE LEVY, MA
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Speaker Bio: JESSICA MEYER, MEd, MS, OTR/L
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Video: 13. COPING WITH COVID-19: A COMMUNITY'S RESPONSE AND PLANS TO MOVE FORWARD
POST-TEST: 13. Coping with COVID-19: A Community's Response and Plans to Move Forward (for CEU Credit)
Session Evaluation: 13. Coping with COVID-19: A Community's Response and Plans to Move Forward

14. QUALITY REPORTING MEASURES: BEING ON THE BALL TO AVOID ANNUAL PAYMENT UPDATE (APU) PENALTIES | Elisa Bovee, HealthPRO Heritage (1.5 CEUs)

Session Description: 14. QUALITY REPORTING MEASURES: BEING ON THE BALL TO AVOID ANNUAL PAYMENT UPDATE (APU) PENALTIES | Elisa Bovee
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Session Educational Objectives: 14. QUALITY REPORTING MEASURES: BEING ON THE BALL TO AVOID ANNUAL PAYMENT UPDATE (APU) PENALTIES | Elisa Bovee
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Speaker Bio: ELISA BOVEE, MS, OTR/L
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Video: 14. QUALITY REPORTING MEASURES: BEING ON THE BALL TO AVOID ANNUAL PAYMENT UPDATE (APU) PENALTIES
POST-TEST: 14. Quality Reporting Measures: Being on the Ball to Avoid Annual Payment Update (APU) Penalties (for CEU Credit)
Session Evaluation: 14. Quality Reporting Measures: Being on the Ball to Avoid Annual Payment Update (APU) Penalties
Session Handout

15. START WITH WHY AND END WITH HOW: HOW TO ENGAGE IN EFFECTIVE PROBLEM SOLVING & STRATEGIC PLANNING | Bruce Berlin, Prioriteams (1 CEU)

Session Description: 15. START WITH WHY AND END WITH HOW: HOW TO ENGAGE IN EFFECTIVE PROBLEM SOLVING & STRATEGIC PLANNING | Bruce Berlin
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Session Educational Objectives: 15. START WITH WHY AND END WITH HOW: HOW TO ENGAGE IN EFFECTIVE PROBLEM SOLVING & STRATEGIC PLANNING | Bruce Berlin
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Speaker Bio: BRUCE BERLIN, BS
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Video: 15. START WITH WHY AND END WITH HOW: HOW TO ENGAGE IN EFFECTIVE PROBLEM SOLVING & STRATEGIC PLANNING
POST-TEST: 15. Start with Why and End with How: How to Engage in Effective Problem Solving & Strategic Planning (for CEU Credit)
Session Evaluation: 15. Start with Why and End with How: How to Engage in Effective Problem Solving & Strategic Planning
Session Handout

16. ***COMING SOON*** IT TAKES A VILLAGE: USING THE ARIZONA HEALTH INFORMATION EXCHANGE (HIE) TO DELIVER OPTIMAL CARE TO OLDER ADULTS | Melissa A. Kotrys, Health Current (1 CEU)

Session Description: 16. IT TAKES A VILLAGE: USING THE ARIZONA HEALTH INFORMATION EXCHANGE (HIE) TO DELIVER OPTIMAL CARE TO OLDER ADULTS | Melissa A. Kotrys
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Session Educational Objectives: 16. 16. IT TAKES A VILLAGE: USING THE ARIZONA HEALTH INFORMATION EXCHANGE (HIE) TO DELIVER OPTIMAL CARE TO OLDER ADULTS | Melissa A. Kotrys
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Speaker Bio: MELISSA A. KOTRYS, MPH
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Session Evaluation: 16. It Takes a Village: Using the Arizona Health Information Exchange (HIE) to Deliver Optimal Care to Older Adults

17. ACCOUNTING STANDARDS UPDATE | A. Carter Smitherman, Royal Oaks; Jesse Howell, CliftonLarsonAllen (1 CEU)

Session Educational Objectives: 17. ACCOUNTING STANDARDS UPDATE | A. Carter Smitherman, Jesse Howell
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Session Description: 17. ACCOUNTING STANDARDS UPDATE | A. Carter Smitherman, Jesse Howell
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Speaker Bio: A. CARTER SMITHERMAN, CPA
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Speaker Bio: JESSE HOWELL, CPA
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Video: 17. ACCOUNTING STANDARDS UPDATE
POST-TEST: 17. Accounting Standards Update (for CEU Credit)
Session Evaluation: 17. Accounting Standards Update

18. REVIVING THE JOY OF READING | Susan Ostrowski, Reading2Connect® (1 CEU)

Session Description: 18. REVIVING THE JOY OF READING | Susan Ostrowski
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Session Educational Objectives: 18. REVIVING THE JOY OF READING | Susan Ostrowski
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Speaker Bio: SUSAN OSTROWSKI, MA, MS, CCC-SLP
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Video: 18. REVIVING THE JOY OF READING
POST-TEST: 18. Reviving the Joy of Reading (for CEU Credit)
Session Evaluation: 18. Reviving the Joy of Reading
Session Handout: 1. List of Books for People Living with Dementia
Session Handout: 2. Citations
Session Handout: 3. Shared Reading Video Techniques

19. COVID RECOVERY: RETURNING TO THE HUMANITY IN CARE | Julie Boggess, AGE-u-cate Training Institute (1 CEU)

Session Description: 19. COVID RECOVERY: RETURNING TO THE HUMANITY IN CARE | Julie Boggess
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Session Educational Objectives: 19. COVID RECOVERY: RETURNING TO THE HUMANITY IN CARE | Julie Boggess
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Speaker Bio: JULIE BOGGESS, LNHA, CDP, MPA
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Video: 19. COVID RECOVERY: RETURNING TO THE HUMANITY IN CARE
POST-TEST: 19. COVID Recovery: Returning to the Humanity in Care (for CEU Credit)
Session Evaluation: 19. COVID Recovery: Returning to the Humanity in Care
Session Handout

20. 2021 CONSTRUCTION FORECAST - THE PANDEMIC'S LASTING IMPACT ON THE CONSTRUCTION INDUSTRY AND SENIOR LIVING | Bryan Dunn, W.E. O'Neil Construction Company of Arizona (1 CEU)

Session Description: 20. 2021 CONSTRUCTION FORECAST - THE PANDEMIC'S LASTING IMPACT ON THE CONSTRUCTION INDUSTRY AND SENIOR LIVING | Bryan Dunn
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Session Educational Objectives: 20. 2021 CONSTRUCTION FORECAST - THE PANDEMIC'S LASTING IMPACT ON THE CONSTRUCTION INDUSTRY AND SENIOR LIVING | Bryan Dunn
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Speaker Bio: BRYAN DUNN, BA
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Video: 20. 2021 CONSTRUCTION FORECAST - THE PANDEMIC'S LASTING IMPACT ON THE CONSTRUCTION INDUSTRY AND SENIOR LIVING
POST-TEST: 20. 2021 Construction Forecast - The Pandemic's Lasting Impact on the Construction Industry and Senior Living (for CEU Credit)
Session Evaluation: 20. 2021 Construction Forecast - The Pandemic's Lasting Impact on the Construction Industry and Senior Living
Session Handout

21. INTERIOR DESIGN IN A COVID-19 WORLD, PART TWO | Keith Stanton, Thoma-Holec Design LLC; LuAnn Thoma-Holec, Thoma-Holec Design LLC (1 CEU)

Session Description: 21. INTERIOR DESIGN IN A COVID-19 WORLD, PART TWO | Keith Stanton, LuAnn Thoma-Holec
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Session Educational Objectives: 21. INTERIOR DESIGN IN A COVID-19 WORLD, PART TWO | Keith Stanton, LuAnn Thoma-Holec
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Speaker Bio: KEITH STANTON, ASID, NCIDQ, CHID
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Speaker Bio: LUANN THOMA-HOLEC, FASID, CID, NCIDQ
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Video: 21. INTERIOR DESIGN IN A COVID-19 WORLD, PART TWO
POST-TEST: 21. Interior Design in a COVID-19 World, Part Two (for CEU Credit)
Session Evaluation: 21. Interior Design in a COVID-19 World, Part Two

22. NAVIGATING SENIOR LIVING NONPROFITS: SERVE LIKE A NONPROFIT, PERFORM LIKE A BUSINESS | Jesse Howell, CliftonLarsonAllen; William (Bill) Bojan, CliftonLarsonAllen (1 CEU)

Session Description: 22. NAVIGATING SENIOR LIVING NONPROFITS: SERVE LIKE A NONPROFIT, PERFORM LIKE A BUSINESS | Jesse Howell, William (Bill) Bojan
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Session Educational Objectives: 22. NAVIGATING SENIOR LIVING NONPROFITS: SERVE LIKE A NONPROFIT, PERFORM LIKE A BUSINESS | Jesse Howell, William (Bill) Bojan
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Speaker Bio: JESSE HOWELL, CPA
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Speaker Bio: WILLIAM (BILL) BOJAN, MS, BS
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Video: 22. NAVIGATING SENIOR LIVING NONPROFITS: SERVE LIKE A NONPROFIT, PERFORM LIKE A BUSINESS
POST-TEST: 22. Navigating Senior Living Nonprofits: Serve Like a Nonprofit, Perform Like a Business (for CEU Credit)
Session Evaluation: 22. Navigating Senior Living Nonprofits: Serve Like a Nonprofit, Perform Like a Business

23. LEARNING AS WE GO: INFECTION CONTROL BEST PRACTICES TO SURVIVE AND THRIVE | William (Bill) Tait, CSRV - Creating Survivors, Reducing Victims; Maria Mozqueda, CSRV - Creating Survivors, Reducing Victims (1 CEU)

Session Description: 23. LEARNING AS WE GO: INFECTION CONTROL BEST PRACTICES TO SURVIVE AND THRIVE | William (Bill) Tait, Maria Mozqueda
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Session Educational Objectives: 24. LEARNING AS WE GO: INFECTION CONTROL BEST PRACTICES TO SURVIVE AND THRIVE | William (Bill) Tait, Maria Mozqueda
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Speaker Bio: WILLIAM (BILL) TAIT
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Speaker Bio: MARIA MOZQUEDA, EN
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Video: 23. LEARNING AS WE GO: INFECTION CONTROL BEST PRACTICES TO SURVIVE AND THRIVE
POST-TEST: 23. Learning As We Go: Infection Control Best Practices to Survive and Thrive (for CEU Credit)
Session Evaluation: 23. Learning As We Go: Infection Control Best Practices to Survive and Thrive

24. CIVIL LIABILITY ISSUES: THREADING THE NEEDLE ON LIABILITY ISSUES IN THE COVID-19 ERA | Marsha Greenfield, LeadingAge National; Cory Kallheim, LeadingAge National (1 CEU)

Session Description: 24. CIVIL LIABILITY ISSUES: THREADING THE NEEDLE ON LIABILITY ISSUES IN THE COVID-19 ERA | Marsha Greenfield, Cory Kallheim
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Session Educational Objectives: 24. CIVIL LIABILITY ISSUES: THREADING THE NEEDLE ON LIABILITY ISSUES IN THE COVID-19 ERA | Marsha Greenfield, Cory Kallheim
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Speaker Bio: MARSHA GREENFIELD, JD
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Speaker Bio: CORY KALLHEIM, JD
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Video: 24. CIVIL LIABILITY ISSUES: THREADING THE NEEDLE ON LIABILITY ISSUES IN THE COVID-19 ERA
POST-TEST: 24. Civil Liability Issues: Threading the Needle on Liability Issues in the COVID-19 Era (for CEU Credit)
Session Evaluation: 24. Civil Liability Issues: Threading the Needle on Liability Issues in the COVID-19 Era
Session Handout

25. CULINARY REVOLUTION: RE-DEFINING THE DINING EXPERIENCE FOR THE FUTURE | Glenn Bradley, Morrison Living; Kelly Kim, Morrison Living; Gretchen Cobb, Royal Oaks (1 CEU)

Session Description: 25. CULINARY REVOLUTION: RE-DEFINING THE DINING EXPERIENCE FOR THE FUTURE | Glenn Bradley, Kelly Kim, Gretchen Cobb
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Session Educational Objectives: 25. CULINARY REVOLUTION: RE-DEFINING THE DINING EXPERIENCE FOR THE FUTURE | Glenn Bradley, Kelly Kim, Gretchen Cobb
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Speaker Bio: GLENN BRADLEY, MArch, BS
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Speaker Bio: KELLY KIM, BS
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Speaker Bio: GRETCHEN COBB, CPA, MBA
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Video: 25. CULINARY REVOLUTION: RE-DEFINING THE DINING EXPERIENCE FOR THE FUTURE
POST-TEST: 25. Culinary Revolution: Re-Defining the Dining Experience for the Future (for CEU Credit)
Session Evaluation: 25. Culinary Revolution: Re-Defining the Dining Experience for the Future

26. APARTMENTS BECOME CAREGIVERS: HOW ARTIFICIAL INTELLIGENCE (AI) CAN IMPACT YOUR COMMUNITY | Joseph E. Anderson, Caspar.AI; Dr. Ashutosh Saxena, Caspar.AI (1 CEU) ***COMING SOON***

Session Description: 26. APARTMENTS BECOME CAREGIVERS: HOW ARTIFICIAL INTELLIGENCE (AI) CAN IMPACT YOUR COMMUNITY | Joseph E. Anderson, Dr. Ashutosh Saxena
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Session Educational Objectives: 26. APARTMENTS BECOME CAREGIVERS: HOW ARTIFICIAL INTELLIGENCE (AI) CAN IMPACT YOUR COMMUNITY | Joseph E. Anderson, Dr. Ashutosh Saxena
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Speaker Bio: JOSEPH E. ANDERSON, BA
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Speaker Bio: DR. ASHUTOSH SAXENA, PhD
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Video: 26. APARTMENTS BECOME CAREGIVERS: HOW ARTIFICIAL INTELLIGENCE (AI) CAN IMPACT YOUR COMMUNITY ***COMING SOON***
Video: 26. APARTMENTS BECOME CAREGIVERS: HOW ARTIFICIAL INTELLIGENCE (AI) CAN IMPACT YOUR COMMUNITY
POST-TEST: 26. Apartments Become Caregivers: How Artificial Intelligence (AI) Can Impact Your Community (for CEU Credit)
Session Evaluation: 26. Apartments Become Caregivers: How Artificial Intelligence (AI) Can Impact Your Community

27. MAKING SYSTEMS LEVEL: CHANGE IN POST-ACUTE CARE USING SESSIONS LEARNED FROM THE COVID-19 PANDEMIC | Keith Chartier, Health Services Advisory Group (1 CEU)

Session Description: 27. MAKING SYSTEMS LEVEL: CHANGE IN POST-ACUTE CARE USING SESSIONS LEARNED FROM THE COVID-19 PANDEMIC | Keith Chartier
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Session Educational Objectives: 27. MAKING SYSTEMS LEVEL: CHANGE IN POST-ACUTE CARE USING SESSIONS LEARNED FROM THE COVID-19 PANDEMIC | Keith Chartier
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Speaker Bio: KEITH CHARTIER, MPH, BA
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Video: 27. MAKING SYSTEMS LEVEL: CHANGE IN POST-ACUTE CARE USING SESSIONS LEARNED FROM THE COVID-19 PANDEMIC
POST-TEST: 27. Making Systems Level: Change in Post-Acute Care Using Sessions Learned from the COVID-19 Pandemic (for CEU Credit)
Session Evaluation: 27. Making Systems Level: Change in Post-Acute Care Using Sessions Learned from the COVID-19 Pandemic
Session Handout

28. MISSION BASED FUNDRAISING: METHODS AND MEASURABLE OUTCOMES | Kate Harris, Marts & Lundy (1.5 CEUs)

Session Description: 28. MISSION BASED FUNDRAISING: METHODS AND MEASURABLE OUTCOMES | Kate Harris
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Session Educational Objectives: 28. MISSION BASED FUNDRAISING: METHODS AND MEASURABLE OUTCOMES | Kate Harris
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Speaker Bio: KATE HARRIS, MA, MS, BS
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Video: 28. MISSION BASED FUNDRAISING: METHODS AND MEASURABLE OUTCOMES
POST-TEST: 28. Mission Based Fundraising: Methods and Measurable Outcomes (for CEU Credit)
Session Evaluation: 28. Mission Based Fundraising: Methods and Measurable Outcomes
Session Handout

29. COMMUNICATING WITH A PERSON WHO HAS DEMENTIA | Michelle Cornelius-Toft, Honor Care Network/Cypress HomeCare Solutions (1 CEU)

Session Description: 29. COMMUNICATING WITH A PERSON WHO HAS DEMENTIA | Michelle Cornelius-Toft
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Session Educational Objectives: 29. COMMUNICATING WITH A PERSON WHO HAS DEMENTIA | Michelle Cornelius-Toft
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Speaker Bio: MICHELLE CORNELIUS-TOFT, LMSW, EdM
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Video: 29. COMMUNICATING WITH A PERSON WHO HAS DEMENTIA
POST-TEST: 29. Communicating with a Person Who Has Dementia (for CEU Credit)
Session Evaluation: 29. Communicating with a Person Who Has Dementia
Session Handout

30. MEETING CONSUMER EXPECTATIONS WITH CAMPUS REINVESTMENTS | Daren Bell, Ziegler; Sharon Grambow, Sun Health Communities; Cole Marvin, Friendship Village of Tempe (1.5 CEUs)

Session Description: 30. MEETING CONSUMER EXPECTATIONS WITH CAMPUS REINVESTMENTS | Daren Bell, Sharon Grambow, Cole Marvin
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Session Educational Objectives: 30. MEETING CONSUMER EXPECTATIONS WITH CAMPUS REINVESTMENTS | Daren Bell, Sharon Grambow, Cole Marvin
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Speaker Bio: DAREN BELL, BBA
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Speaker Bio: SHARON GRAMBOW, CPA, LNHA
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Speaker Bio: COLE MARVIN, NHA, MBA
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Video: 30. MEETING CONSUMER EXPECTATIONS WITH CAMPUS REINVESTMENTS
POST-TEST: 30. Meeting Consumer Expectations with Campus Reinvestments (for CEU Credit)
Session Evaluation: 30. Meeting Consumer Expectations with Campus Reinvestments

31. HOME HEALTH AND HOSPICE: STRATEGIC CONSIDERATIONS AND PRACTICAL INSIGHTS | Dr. Nancy King, Senior Options, LLC (1 CEU)

Session Educational Objectives: 31. HOME HEALTH AND HOSPICE: STRATEGIC CONSIDERATIONS AND PRACTICAL INSIGHTS | Dr. Nancy King
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Session Description: 31. HOME HEALTH AND HOSPICE: STRATEGIC CONSIDERATIONS AND PRACTICAL INSIGHTS | Dr. Nancy King
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Speaker Bio: DR. NANCY KING, DM, MS, BS, Author
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Video: 31. HOME HEALTH AND HOSPICE: STRATEGIC CONSIDERATIONS AND PRACTICAL INSIGHTS
POST-TEST: 31. Home Health and Hospice: Strategic Considerations and Practical Insights (for CEU Credit)
Session Evaluation: 31. Home Health and Hospice: Strategic Considerations and Practical Insights

32. MILLENNIALS: THE EMERGING GENERATION OF CAREGIVERS | Dr. Kathleen Weissberg, Select Rehabilitation (1 CEU)

Session Description: 32. MILLENNIALS: THE EMERGING GENERATION OF CAREGIVERS | Dr. Kathleen Weissberg
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Session Educational Objectives: 32. MILLENNIALS: THE EMERGING GENERATION OF CAREGIVERS | Dr. Kathleen Weissberg
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Speaker Bio: DR. KATHLEEN WEISSBERG, MS, OTD, OTR/L, CMDCP, CDP
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Video: 32. MILLENNIALS: THE EMERGING GENERATION OF CAREGIVERS | Dr. Kathleen Weissberg
POST-TEST: 32. Millennials: The Emerging Generation of Caregivers (for CEU Credit)
Session Evaluation: 32. Millennials: The Emerging Generation of Caregivers
Session Handout

33. PLANNING OUT OF CRISIS: NEW OPPORTUNITIES FOR TECHNOLOGY AND ITS BENEFIT | Rebecca Neth Townsend, Covenant Health Network; Dr. Scott Motyka, Covenant Health Network; Cheryl Goodwin, Covenant Health Network (1.5 CEUs)

Session Description: 33. PLANNING OUT OF CRISIS: NEW OPPORTUNITIES FOR TECHNOLOGY AND ITS BENEFIT | Rebecca Neth Townsend, Dr. Scott Motyka, Cheryl Goodwin
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Session Educational Objectives: 33. PLANNING OUT OF CRISIS: NEW OPPORTUNITIES FOR TECHNOLOGY AND ITS BENEFIT | Rebecca Neth Townsend, Dr. Scott Motyka, Cheryl Goodwin
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Speaker Bio: REBECCA NETH TOWNSEND, MBA, BSN
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Speaker Bio: DR. SCOTT MOTYKA, PhD, MBA, MS
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Speaker Bio: CHERYL GOODWIN, MCJ, BS
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Video: 33. PLANNING OUT OF CRISIS: NEW OPPORTUNITIES FOR TECHNOLOGY AND ITS BENEFIT
POST-TEST: 33. Planning Out of Crisis: New Opportunities for Technology and its Benefit (for CEU Credit)
Session Evaluation: 33. Planning Out of Crisis: New Opportunities for Technology and its Benefit
Session Handout

34. EMPLOYMENT LAW DEVELOPMENTS DURING THE PANDEMIC AND BEYOND | Marsha Greenfield, LeadingAge National; Cory Kallheim, LeadingAge National (1 CEU)

Session Description: 34. EMPLOYMENT LAW DEVELOPMENTS DURING THE PANDEMIC AND BEYOND | Marsha Greenfield, Cory Kallheim
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Session Educational Objectives: 34. EMPLOYMENT LAW DEVELOPMENTS DURING THE PANDEMIC AND BEYOND | Marsha Greenfield, Cory Kallheim
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Speaker Bio: MARSHA GREENFIELD, JD
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Speaker Bio: CORY KALLHEIM, JD
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Video: 34. EMPLOYMENT LAW DEVELOPMENTS DURING THE PANDEMIC AND BEYOND
POST-TEST: 34. Employment Law Developments During the Pandemic and Beyond (for CEU Credit)
Session Evaluation: 34. Employment Law Developments During the Pandemic and Beyond
Session Handout

35. MASTERING ADMISSIONS: MAKING THE PROCESS SEAMLESS | Debbie Lane, Catholic Care Centers (1 CEU)

Session Educational Objectives: 35. MASTERING ADMISSIONS: MAKING THE PROCESS SEAMLESS | Debbie Lane
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Session Description: 35. MASTERING ADMISSIONS: MAKING THE PROCESS SEAMLESS | Debbie Lane
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Speaker Bio: DEBBIE LANE, MSW
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Video: 35. MASTERING ADMISSIONS: MAKING THE PROCESS SEAMLESS
POST-TEST: 35. Mastering Admissions: Making the Process Seamless (for CEU Credit)
Session Evaluation: 35. Mastering Admissions: Making the Process Seamless
Session Handout

36. IMPROVE QUALITY CARE EMPLOYEE SATISFACTION | Dahlia Mak, Moss Adams LLP; Shirl Diaz, Moss Adams LLP (1 CEU)

Session Educational Objectives: 36. IMPROVE QUALITY CARE EMPLOYEE SATISFACTION | Dahlia Mak, Shirl Diaz
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Session Description: 36. IMPROVE QUALITY CARE EMPLOYEE SATISFACTION | Dahlia Mak, Shirl Diaz
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Speaker Bio: DAHLIA MAK, MHA
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Speaker Bio: SHIRL DIAZ, MA, BA
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Video: 36. IMPROVE QUALITY CARE EMPLOYEE SATISFACTION
POST-TEST: 36. Improve Quality Care Employee Satisfaction (for CEU Credit)
Session Evaluation: 36. Improve Quality Care Employee Satisfaction

37. DIVERSITY, RETENTION, ENGAGEMENT, AND REVENUES: WHAT’S THE CONNECTION? | Christopher Ridenhour, Inspired 2 Results (1 CEU)

Session Description: 37. DIVERSITY, RETENTION, ENGAGEMENT, AND REVENUES: WHAT’S THE CONNECTION? | Christopher Ridenhour
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Session Educational Objectives: 37. DIVERSITY, RETENTION, ENGAGEMENT, AND REVENUES: WHAT’S THE CONNECTION? | Christopher Ridenhour
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Speaker Bio: CHRISTOPHER RIDENHOUR, GFN
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Video: 37. DIVERSITY, RETENTION, ENGAGEMENT, AND REVENUES: WHAT’S THE CONNECTION?
POST-TEST: 37. Diversity, Retention, Engagement, and Revenues: What’s the Connection? (for CEU Credit)
Session Evaluation: 37. Diversity, Retention, Engagement, and Revenues: What’s the Connection?

38. ANNUAL MEMBERSHIP MEETING & COMPASSION FATIGUE | Denise Beagley, Arizona State University's Center for Applied Behavioral Health Policy (1.5 CEUs)

Session Educational Objectives: 38. COMPASSION FATIGUE | Denise Beagley
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Session Description: 38. COMPASSION FATIGUE | Denise Beagley
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Speaker Bio: DENISE BEAGLEY, MSc
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Video: 39. Annual Member Meeting & Compassion Fatigue Program
POST-TEST: 38. Compassion Fatigue (for CEU Credit)
Session Evaluation: 38. Compassion Fatigue
Session Handout #1
Session Handout #2
Session Handout #3

39. PALLIATIVE CARE: FROM CURE TO CARE | Dr. Chikal Patel, OptumCare, United Health Group; Sandy Severson, Arizona Hospital and Healthcare Association (1 CEU)

Session Description: 39. PALLIATIVE CARE: FROM CURE TO CARE | Dr. Chikal Patel, Sandy Severson
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Session Educational Objectives: 39. PALLIATIVE CARE: FROM CURE TO CARE | Dr. Chikal Patel, Sandy Severson
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Speaker Bio: DR. CHIKAL PATEL, MD
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Speaker Bio: SANDY SEVERSON, BSN, MBA, MHA, CPHQ, CPPS, CENP, FACHE
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Video: 39. PALLIATIVE CARE: FROM CURE TO CARE
POST-TEST: 39. Palliative Care: From Cure to Care (for CEU Credit)
Session Evaluation: 39. Palliative Care: From Cure to Care

VIRTUAL HALL EXPO SCAVENGER HUNT QUESTIONS

CLIFTONLARSONALLEN: Scavenger Hunt Question
COVENANT HEALTH NETWORK | ALLIANCE PURCHASING NETWORK: Scavenger Hunt Question
GENOA HEALTHCARE: Scavenger Hunt Question
LEGACY HEALTHCARE SERVICES: Scavenger Hunt Question
MERCY CARE: Scavenger Hunt Question
NEXTAFF HEALTHCARE OF ARIZONA: Scavenger Hunt Question
PHARMCAREUSA: Scavenger Hunt Question
RCARE: Scavenger Hunt Question
SALIBA'S EXTENDED CARE PHARMACY: Scavenger Hunt Question
SELECT REHABILITATION: Scavenger Hunt Question
SUNDT CONSTRUCTION: Scavenger Hunt Question
THE WEITZ COMPANY: Scavenger Hunt Question
ZIEGLER: Scavenger Hunt Question

Contents

BEFORE YOU BEGIN

ALL CEU'S - REQUIRED POST-TEST FOR EACH SESSION
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SESSION GUIDE
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CEU FORM & CEU REPORTING - NEW FOR 2021!
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VIRTUAL EXPO HALL

 
VIRTUAL EXPO HALL PREVIEW
SCAVENGER HUNT QUESTIONS: ENTER TO WIN PRIZES!
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SCAVENGER HUNT QUESTIONS: GO HERE
Preview

***** PREVIEW ***** 18. REVIVING THE JOY OF READING | Susan Ostrowski, Reading2Connect® (1 CEU)

***** PREVIEW ***** Session Description: 18. REVIVING THE JOY OF READING | Susan Ostrowski
***** PREVIEW ***** Session Educational Objectives: 18. REVIVING THE JOY OF READING | Susan Ostrowski
***** PREVIEW ***** Speaker Bio: SUSAN OSTROWSKI, MA, MS, CCC-SLP
***** PREVIEW ***** Video: 18. REVIVING THE JOY OF READING
***** QUIZ PREVIEW / PRACTICE ***** 18. REVIVING THE JOY OF READING | Susan Ostrowski, Reading2Connect® (1 CEU): Quiz
***** PREVIEW ***** Session Evaluation: 18. Reviving the Joy of Reading
***** PREVIEW ***** Session Handout: 1. List of Books for People Living with Dementia
***** PREVIEW ***** Session Handout: 2. Citations
***** PREVIEW ***** Session Handout: 3. Shared Reading Video Techniques

1. WELCOME TO THE ANNUAL 2021 VIRTUAL CONFERENCE: FORWARD – IT’S THE ONLY WAY TO GO! | Bhakti Gosalia, VP of Operations, Sun Health & Az LeadingAge President; Pam Koester, CEO, Az LeadingAge (1 CEU)


Session Description: 1. WELCOME TO THE ANNUAL 2021 VIRTUAL CONFERENCE: FORWARD – IT’S THE ONLY WAY TO GO! | Bhakti Gosalia, Pam Koester
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Session Educational Objectives: 1. WELCOME TO THE ANNUAL 2021 VIRTUAL CONFERENCE: FORWARD – IT’S THE ONLY WAY TO GO! | Bhakti Gosalia, Pam Koester
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Speaker Bio: BHAKTI GOSALIA, MSW, MHA
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Speaker Bio: PAM KOESTER, MA
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Video: 1. WELCOME TO THE ANNUAL 2021 VIRTUAL CONFERENCE: FORWARD – IT’S THE ONLY WAY TO GO!
POST-TEST: 1. Welcome to the Annual 2021 VIRTUAL Conference: FORWARD – It’s the Only Way to Go! (for CEU Credit)
Session Evaluation: 1. Welcome to the Annual 2021 VIRTUAL Conference: FORWARD – It’s the Only Way to Go!

2. THE GAME-WINNING 3: MAKING IT COUNT IN BUSINESS AND IN LIFE | Dave Davlin, DTD Communications (1 CEU)

Session Description: 2. THE GAME-WINNING 3: MAKING IT COUNT IN BUSINESS AND IN LIFE | Dave Davlin
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Session Educational Objectives: 2. THE GAME-WINNING 3: MAKING IT COUNT IN BUSINESS AND IN LIFE | Dave Davlin
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Speaker Bio: DAVE DAVLIN, BA
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Video: 2. THE GAME-WINNING 3: MAKING IT COUNT IN BUSINESS AND IN LIFE
POST-TEST: 2. The Game-Winning 3: Making It Count in Business and in Life (for CEU Credit)
Session Evaluation: 2. The Game-Winning 3: Making It Count in Business and in Life
Session Handout: Dave Davlin Bookmark

3. SKILLED NURSING FACILITY UPDATE | Diane Eckles, Arizona Department of Health Services (1 CEU)

Session Description: 3. ADHS: SKILLED NURSING FACILITY UPDATE | Diane Eckles
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Session Educational Objectives: 3. ADHS: SKILLED NURSING FACILITY UPDATE | Diane Eckles
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Speaker Bio: DIANE ECKLES, BS
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Video: 3. ADHS: SKILLED NURSING FACILITY UPDATE
POST-TEST: 3. ADHS: Skilled Nursing Facility Update (for CEU Credit)
Session Evaluation: 3. ADHS: Skilled Nursing Facility Update
Session Handout: PPT ADHS: Skilled Nursing Facility Update

4. THE EVERYDAY ETHICIST | Amanda "Jo" Erven, Audit Consulting Education LLC (1 CEU) Sponsored by Mercy Care

Session Description: 4 THE EVERYDAY ETHICIST | Amanda "Jo" Erven
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Sponsored by Mercy Care
Session Educational Objectives: 4. THE EVERYDAY ETHICIST | Amanda "Jo" Erven
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Speaker Bio: AMANDA "JO" ERVEN, CPA, CIA, CFE, cTQA
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Video: 4. The Everyday Ethicist
POST-TEST: 4. The Everyday Ethicist (for CEU Credit)
Session Evaluation: 4. The Everyday Ethicist
Session Handout: PowerPoint Presentation "The Everyday Ethicist"
Session Handout: E-Book - Becoming The Everyday Ethicist by Amanda Jo Erven
Session Handout: Discount Code & Link

5. ARIZONA LEADINGAGE & COVENANT HEALTH NETWORK EMERGENCY PREPAREDNESS COLLABORATIVE MEETING | Diane Kubala, Covenant Health Network; Pam Koester, Arizona LeadingAge (1 CEU)

Session Description: 5. ARIZONA LEADINGAGE & COVENANT HEALTH NETWORK EMERGENCY PREPAREDNESS COLLABORATIVE MEETING | Diane Kubala, Pam Koester
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Session Educational Objectives: 5. ARIZONA LEADINGAGE & COVENANT HEALTH NETWORK EMERGENCY PREPAREDNESS COLLABORATIVE MEETING | Diane Kubala, Pam Koester
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Speaker Bio: DIANE KUBALA, RN
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Speaker Bio: KOESTER PAM, MA
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Video: 5 AzLA& CHN Emergency Preparedness Collaborative Meeting
POST-TEST: 5. Arizona LeadingAge & Covenant Health Network Emergency Preparedness Collaborative Meeting (for CEU Credit)
Session Evaluation: 5. Arizona LeadingAge & Covenant Health Network Emergency Preparedness Collaborative Meeting

6. ADHS: ASSISTED LIVING FACILITY UPDATE | Harmony Duport, Arizona Department of Health Services (1 CEU)

Session Educational Objectives: 6. ADHS: ASSISTED LIVING FACILITY UPDATE | Harmony Duport
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Session Description: 6. ADHS: ASSISTED LIVING FACILITY UPDATE | Harmony Duport
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Speaker Bio: HARMONY DUPORT, RS
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Video: 6 . ADHS Assisted Living Facility Update
POST-TEST: 6. ADHS: Assisted Living Facility Update (for CEU Credit)
Session Evaluation: 6. ADHS: Assisted Living Facility Update
Session Handout: PPT ADHS: Assisted Living Facility Update

7. BULLYING AMONG OLDER ADULTS: NOT JUST A PLAYGROUND PROBLEM | Dr. Kathleen Weissberg, Select Rehabilitation (1 CEU)

Session Description: 7. BULLYING AMONG OLDER ADULTS: NOT JUST A PLAYGROUND PROBLEM | Dr. Kathleen Weissberg
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Session Educational Objectives: 7. BULLYING AMONG OLDER ADULTS: NOT JUST A PLAYGROUND PROBLEM | Dr. Kathleen Weissberg
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Speaker Bio: DR. KATHLEEN WEISSBERG, MS, OTD, OTR/L, CMDCP, CDP
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Video: 7. BULLYING AMONG OLDER ADULTS: NOT JUST A PLAYGROUND PROBLEM
POST-TEST: 7. Bullying Among Older Adults: Not Just a Playground Problem (for CEU Credit)
Session Evaluation: 7. Bullying Among Older Adults: Not Just a Playground Problem
Session Handout

8. SENIOR HOUSING AND CARE MARKET TRENDS IN THE TIME OF COVID-19 | Lana Peck, National Investment Center for Seniors Housing & Care (NIC) (1 CEU)

Session Description: 8. SENIOR HOUSING AND CARE MARKET TRENDS IN THE TIME OF COVID-19 | Lana Peck
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Session Educational Objectives: 8. SENIOR HOUSING AND CARE MARKET TRENDS IN THE TIME OF COVID-19 | Lana Peck
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Speaker Bio: LANA PECK, MFCS-GERON, MSM
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Video: 8. SENIOR HOUSING AND CARE MARKET TRENDS IN THE TIME OF COVID-19
POST-TEST: 8. Senior Housing and Care Market Trends in the Time of COVID-19 (for CEU Credit)
Session Evaluation: 8. Senior Housing and Care Market Trends in the Time of COVID-19
Session Handout

9. BUILDING A SUSTAINABLE LEADERSHIP DEVELOPMENT PROGRAM | Wendy Pardonche, Sun Health Communities; Tahlya Visintainer, Sun Health Communities (1.5 CEUs)

Session Description: 9. BUILDING A SUSTAINABLE LEADERSHIP DEVELOPMENT PROGRAM | Wendy Pardonche, Tahlya Visintainer
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Session Educational Objectives: 9. BUILDING A SUSTAINABLE LEADERSHIP DEVELOPMENT PROGRAM | Wendy Pardonche, Tahlya Visintainer
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Speaker Bio: WENDY PARDONCHE, BA, MEd
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Speaker Bio: TAHLYA VISINTAINER, JD, BS
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Video: 9. BUILDING A SUSTAINABLE LEADERSHIP DEVELOPMENT PROGRAM
POST-TEST: 9. Building a Sustainable Leadership Development Program (for CEU Credit)
Session Evaluation: 9. Building a Sustainable Leadership Development Program

10. WE WERE BUILT FOR THIS: SELLING AFTER (OR DURING!) A PANDEMIC | Michael Marlow, Life Care Services (1.5 CEUs)

Session Description: 10. WE WERE BUILT FOR THIS: SELLING AFTER (OR DURING!) A PANDEMIC | Michael Marlow
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Session Educational Objectives: 10. WE WERE BUILT FOR THIS: SELLING AFTER (OR DURING!) A PANDEMIC | Michael Marlow
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Speaker Bio: MICHAEL MARLOW, BA
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Video: 10. WE WERE BUILT FOR THIS: SELLING AFTER (OR DURING!) A PANDEMIC
POST-TEST: 10. We Were Built for This: Selling After (or During!) a Pandemic (for CEU Credit)
Session Evaluation: 10. We Were Built for This: Selling After (or During!) a Pandemic
Session Handout

11. RESPONDING TO COVID-19 IN DEVELOPMENT | Brittany Vipham, ARCH Consultants, Ltd; Justin Sager, ARCH Consultants, Ltd (1 CEU)

Session Description: 11. RESPONDING TO COVID-19 IN DEVELOPMENT | Brittany Vipham, Justin Sager
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Session Educational Objectives: 11. RESPONDING TO COVID-19 IN DEVELOPMENT | Brittany Vipham, Justin Sager
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Speaker Bio: BRITTANY VIPHAM, BS
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Speaker Bio: JUSTIN SAGER, MArch, BS
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Video: 11. RESPONDING TO COVID-19 IN DEVELOPMENT
POST-TEST: 11. Responding to COVID-19 in Development (for CEU Credit)
Session Evaluation: 11. Responding to COVID-19 in Development
Session Handout

12. BUSINESS SOFTWARE OPTIMIZATION: GETTING THE BANG FOR YOUR BUCK | Chip Burns, Sun Health Communities; Gayle Korn, Sun Health Communities; Donny Friday, Sun Health Communities (1 CEU)

Session Description: 12. BUSINESS SOFTWARE OPTIMIZATION: GETTING THE BANG FOR YOUR BUCK | Chip Burns, Gayle Korn, Donny Friday
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Session Educational Objectives: 12. BUSINESS SOFTWARE OPTIMIZATION: GETTING THE BANG FOR YOUR BUCK | Chip Burns, Gayle Korn, Donny Friday
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Speaker Bio: CHIP BURNS, BS
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Speaker Bio: GAYLE KORN, MBA, BS
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Speaker Bio: DONNY FRIDAY, BA
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Video: 12. BUSINESS SOFTWARE OPTIMIZATION: GETTING THE BANG FOR YOUR BUCK
POST-TEST: 12. Business Software Optimization: Getting the Bang for your Buck (for CEU Credit)
Session Evaluation: 12. Business Software Optimization: Getting the Bang for your Buck
Session Handout: SME Roles and Responsibilities
Session Handout: Sample Financial Application Criteria Matrix
Session Handout: Task Force Scope TEMPLATE
Session Handout: TEMPLATE Application Handbook

13. COPING WITH COVID-19: A COMMUNITY'S RESPONSE AND PLANS TO MOVE FORWARD | Josephine Levy, Beatitudes Campus; Jessica Meyer, Beatitudes Campus (1 CEU)

Session Description: 13. COPING WITH COVID-19: A COMMUNITY'S RESPONSE AND PLANS TO MOVE FORWARD | Josephine Levy, Jessica Meyer
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Session Educational Objectives: 13. COPING WITH COVID-19: A COMMUNITY'S RESPONSE AND PLANS TO MOVE FORWARD | Josephine Levy, Jessica Meyer
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Speaker Bio: JOSEPHINE LEVY, MA
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Speaker Bio: JESSICA MEYER, MEd, MS, OTR/L
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Video: 13. COPING WITH COVID-19: A COMMUNITY'S RESPONSE AND PLANS TO MOVE FORWARD
POST-TEST: 13. Coping with COVID-19: A Community's Response and Plans to Move Forward (for CEU Credit)
Session Evaluation: 13. Coping with COVID-19: A Community's Response and Plans to Move Forward

14. QUALITY REPORTING MEASURES: BEING ON THE BALL TO AVOID ANNUAL PAYMENT UPDATE (APU) PENALTIES | Elisa Bovee, HealthPRO Heritage (1.5 CEUs)

Session Description: 14. QUALITY REPORTING MEASURES: BEING ON THE BALL TO AVOID ANNUAL PAYMENT UPDATE (APU) PENALTIES | Elisa Bovee
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Session Educational Objectives: 14. QUALITY REPORTING MEASURES: BEING ON THE BALL TO AVOID ANNUAL PAYMENT UPDATE (APU) PENALTIES | Elisa Bovee
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Speaker Bio: ELISA BOVEE, MS, OTR/L
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Video: 14. QUALITY REPORTING MEASURES: BEING ON THE BALL TO AVOID ANNUAL PAYMENT UPDATE (APU) PENALTIES
POST-TEST: 14. Quality Reporting Measures: Being on the Ball to Avoid Annual Payment Update (APU) Penalties (for CEU Credit)
Session Evaluation: 14. Quality Reporting Measures: Being on the Ball to Avoid Annual Payment Update (APU) Penalties
Session Handout

15. START WITH WHY AND END WITH HOW: HOW TO ENGAGE IN EFFECTIVE PROBLEM SOLVING & STRATEGIC PLANNING | Bruce Berlin, Prioriteams (1 CEU)

Session Description: 15. START WITH WHY AND END WITH HOW: HOW TO ENGAGE IN EFFECTIVE PROBLEM SOLVING & STRATEGIC PLANNING | Bruce Berlin
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Session Educational Objectives: 15. START WITH WHY AND END WITH HOW: HOW TO ENGAGE IN EFFECTIVE PROBLEM SOLVING & STRATEGIC PLANNING | Bruce Berlin
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Speaker Bio: BRUCE BERLIN, BS
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Video: 15. START WITH WHY AND END WITH HOW: HOW TO ENGAGE IN EFFECTIVE PROBLEM SOLVING & STRATEGIC PLANNING
POST-TEST: 15. Start with Why and End with How: How to Engage in Effective Problem Solving & Strategic Planning (for CEU Credit)
Session Evaluation: 15. Start with Why and End with How: How to Engage in Effective Problem Solving & Strategic Planning
Session Handout

16. ***COMING SOON*** IT TAKES A VILLAGE: USING THE ARIZONA HEALTH INFORMATION EXCHANGE (HIE) TO DELIVER OPTIMAL CARE TO OLDER ADULTS | Melissa A. Kotrys, Health Current (1 CEU)

Session Description: 16. IT TAKES A VILLAGE: USING THE ARIZONA HEALTH INFORMATION EXCHANGE (HIE) TO DELIVER OPTIMAL CARE TO OLDER ADULTS | Melissa A. Kotrys
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Session Educational Objectives: 16. 16. IT TAKES A VILLAGE: USING THE ARIZONA HEALTH INFORMATION EXCHANGE (HIE) TO DELIVER OPTIMAL CARE TO OLDER ADULTS | Melissa A. Kotrys
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Speaker Bio: MELISSA A. KOTRYS, MPH
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Session Evaluation: 16. It Takes a Village: Using the Arizona Health Information Exchange (HIE) to Deliver Optimal Care to Older Adults

17. ACCOUNTING STANDARDS UPDATE | A. Carter Smitherman, Royal Oaks; Jesse Howell, CliftonLarsonAllen (1 CEU)

Session Educational Objectives: 17. ACCOUNTING STANDARDS UPDATE | A. Carter Smitherman, Jesse Howell
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Session Description: 17. ACCOUNTING STANDARDS UPDATE | A. Carter Smitherman, Jesse Howell
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Speaker Bio: A. CARTER SMITHERMAN, CPA
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Speaker Bio: JESSE HOWELL, CPA
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Video: 17. ACCOUNTING STANDARDS UPDATE
POST-TEST: 17. Accounting Standards Update (for CEU Credit)
Session Evaluation: 17. Accounting Standards Update

18. REVIVING THE JOY OF READING | Susan Ostrowski, Reading2Connect® (1 CEU)

Session Description: 18. REVIVING THE JOY OF READING | Susan Ostrowski
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Session Educational Objectives: 18. REVIVING THE JOY OF READING | Susan Ostrowski
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Speaker Bio: SUSAN OSTROWSKI, MA, MS, CCC-SLP
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Video: 18. REVIVING THE JOY OF READING
POST-TEST: 18. Reviving the Joy of Reading (for CEU Credit)
Session Evaluation: 18. Reviving the Joy of Reading
Session Handout: 1. List of Books for People Living with Dementia
Session Handout: 2. Citations
Session Handout: 3. Shared Reading Video Techniques

19. COVID RECOVERY: RETURNING TO THE HUMANITY IN CARE | Julie Boggess, AGE-u-cate Training Institute (1 CEU)

Session Description: 19. COVID RECOVERY: RETURNING TO THE HUMANITY IN CARE | Julie Boggess
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Session Educational Objectives: 19. COVID RECOVERY: RETURNING TO THE HUMANITY IN CARE | Julie Boggess
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Speaker Bio: JULIE BOGGESS, LNHA, CDP, MPA
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Video: 19. COVID RECOVERY: RETURNING TO THE HUMANITY IN CARE
POST-TEST: 19. COVID Recovery: Returning to the Humanity in Care (for CEU Credit)
Session Evaluation: 19. COVID Recovery: Returning to the Humanity in Care
Session Handout

20. 2021 CONSTRUCTION FORECAST - THE PANDEMIC'S LASTING IMPACT ON THE CONSTRUCTION INDUSTRY AND SENIOR LIVING | Bryan Dunn, W.E. O'Neil Construction Company of Arizona (1 CEU)

Session Description: 20. 2021 CONSTRUCTION FORECAST - THE PANDEMIC'S LASTING IMPACT ON THE CONSTRUCTION INDUSTRY AND SENIOR LIVING | Bryan Dunn
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Session Educational Objectives: 20. 2021 CONSTRUCTION FORECAST - THE PANDEMIC'S LASTING IMPACT ON THE CONSTRUCTION INDUSTRY AND SENIOR LIVING | Bryan Dunn
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Speaker Bio: BRYAN DUNN, BA
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Video: 20. 2021 CONSTRUCTION FORECAST - THE PANDEMIC'S LASTING IMPACT ON THE CONSTRUCTION INDUSTRY AND SENIOR LIVING
POST-TEST: 20. 2021 Construction Forecast - The Pandemic's Lasting Impact on the Construction Industry and Senior Living (for CEU Credit)
Session Evaluation: 20. 2021 Construction Forecast - The Pandemic's Lasting Impact on the Construction Industry and Senior Living
Session Handout

21. INTERIOR DESIGN IN A COVID-19 WORLD, PART TWO | Keith Stanton, Thoma-Holec Design LLC; LuAnn Thoma-Holec, Thoma-Holec Design LLC (1 CEU)

Session Description: 21. INTERIOR DESIGN IN A COVID-19 WORLD, PART TWO | Keith Stanton, LuAnn Thoma-Holec
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Session Educational Objectives: 21. INTERIOR DESIGN IN A COVID-19 WORLD, PART TWO | Keith Stanton, LuAnn Thoma-Holec
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Speaker Bio: KEITH STANTON, ASID, NCIDQ, CHID
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Speaker Bio: LUANN THOMA-HOLEC, FASID, CID, NCIDQ
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Video: 21. INTERIOR DESIGN IN A COVID-19 WORLD, PART TWO
POST-TEST: 21. Interior Design in a COVID-19 World, Part Two (for CEU Credit)
Session Evaluation: 21. Interior Design in a COVID-19 World, Part Two

22. NAVIGATING SENIOR LIVING NONPROFITS: SERVE LIKE A NONPROFIT, PERFORM LIKE A BUSINESS | Jesse Howell, CliftonLarsonAllen; William (Bill) Bojan, CliftonLarsonAllen (1 CEU)

Session Description: 22. NAVIGATING SENIOR LIVING NONPROFITS: SERVE LIKE A NONPROFIT, PERFORM LIKE A BUSINESS | Jesse Howell, William (Bill) Bojan
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Session Educational Objectives: 22. NAVIGATING SENIOR LIVING NONPROFITS: SERVE LIKE A NONPROFIT, PERFORM LIKE A BUSINESS | Jesse Howell, William (Bill) Bojan
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Speaker Bio: JESSE HOWELL, CPA
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Speaker Bio: WILLIAM (BILL) BOJAN, MS, BS
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Video: 22. NAVIGATING SENIOR LIVING NONPROFITS: SERVE LIKE A NONPROFIT, PERFORM LIKE A BUSINESS
POST-TEST: 22. Navigating Senior Living Nonprofits: Serve Like a Nonprofit, Perform Like a Business (for CEU Credit)
Session Evaluation: 22. Navigating Senior Living Nonprofits: Serve Like a Nonprofit, Perform Like a Business

23. LEARNING AS WE GO: INFECTION CONTROL BEST PRACTICES TO SURVIVE AND THRIVE | William (Bill) Tait, CSRV - Creating Survivors, Reducing Victims; Maria Mozqueda, CSRV - Creating Survivors, Reducing Victims (1 CEU)

Session Description: 23. LEARNING AS WE GO: INFECTION CONTROL BEST PRACTICES TO SURVIVE AND THRIVE | William (Bill) Tait, Maria Mozqueda
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Session Educational Objectives: 24. LEARNING AS WE GO: INFECTION CONTROL BEST PRACTICES TO SURVIVE AND THRIVE | William (Bill) Tait, Maria Mozqueda
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Speaker Bio: WILLIAM (BILL) TAIT
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Speaker Bio: MARIA MOZQUEDA, EN
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Video: 23. LEARNING AS WE GO: INFECTION CONTROL BEST PRACTICES TO SURVIVE AND THRIVE
POST-TEST: 23. Learning As We Go: Infection Control Best Practices to Survive and Thrive (for CEU Credit)
Session Evaluation: 23. Learning As We Go: Infection Control Best Practices to Survive and Thrive

24. CIVIL LIABILITY ISSUES: THREADING THE NEEDLE ON LIABILITY ISSUES IN THE COVID-19 ERA | Marsha Greenfield, LeadingAge National; Cory Kallheim, LeadingAge National (1 CEU)

Session Description: 24. CIVIL LIABILITY ISSUES: THREADING THE NEEDLE ON LIABILITY ISSUES IN THE COVID-19 ERA | Marsha Greenfield, Cory Kallheim
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Session Educational Objectives: 24. CIVIL LIABILITY ISSUES: THREADING THE NEEDLE ON LIABILITY ISSUES IN THE COVID-19 ERA | Marsha Greenfield, Cory Kallheim
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Speaker Bio: MARSHA GREENFIELD, JD
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Speaker Bio: CORY KALLHEIM, JD
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Video: 24. CIVIL LIABILITY ISSUES: THREADING THE NEEDLE ON LIABILITY ISSUES IN THE COVID-19 ERA
POST-TEST: 24. Civil Liability Issues: Threading the Needle on Liability Issues in the COVID-19 Era (for CEU Credit)
Session Evaluation: 24. Civil Liability Issues: Threading the Needle on Liability Issues in the COVID-19 Era
Session Handout

25. CULINARY REVOLUTION: RE-DEFINING THE DINING EXPERIENCE FOR THE FUTURE | Glenn Bradley, Morrison Living; Kelly Kim, Morrison Living; Gretchen Cobb, Royal Oaks (1 CEU)

Session Description: 25. CULINARY REVOLUTION: RE-DEFINING THE DINING EXPERIENCE FOR THE FUTURE | Glenn Bradley, Kelly Kim, Gretchen Cobb
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Session Educational Objectives: 25. CULINARY REVOLUTION: RE-DEFINING THE DINING EXPERIENCE FOR THE FUTURE | Glenn Bradley, Kelly Kim, Gretchen Cobb
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Speaker Bio: GLENN BRADLEY, MArch, BS
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Speaker Bio: KELLY KIM, BS
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Speaker Bio: GRETCHEN COBB, CPA, MBA
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Video: 25. CULINARY REVOLUTION: RE-DEFINING THE DINING EXPERIENCE FOR THE FUTURE
POST-TEST: 25. Culinary Revolution: Re-Defining the Dining Experience for the Future (for CEU Credit)
Session Evaluation: 25. Culinary Revolution: Re-Defining the Dining Experience for the Future

26. APARTMENTS BECOME CAREGIVERS: HOW ARTIFICIAL INTELLIGENCE (AI) CAN IMPACT YOUR COMMUNITY | Joseph E. Anderson, Caspar.AI; Dr. Ashutosh Saxena, Caspar.AI (1 CEU) ***COMING SOON***

Session Description: 26. APARTMENTS BECOME CAREGIVERS: HOW ARTIFICIAL INTELLIGENCE (AI) CAN IMPACT YOUR COMMUNITY | Joseph E. Anderson, Dr. Ashutosh Saxena
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Session Educational Objectives: 26. APARTMENTS BECOME CAREGIVERS: HOW ARTIFICIAL INTELLIGENCE (AI) CAN IMPACT YOUR COMMUNITY | Joseph E. Anderson, Dr. Ashutosh Saxena
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Speaker Bio: JOSEPH E. ANDERSON, BA
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Speaker Bio: DR. ASHUTOSH SAXENA, PhD
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Video: 26. APARTMENTS BECOME CAREGIVERS: HOW ARTIFICIAL INTELLIGENCE (AI) CAN IMPACT YOUR COMMUNITY ***COMING SOON***
Video: 26. APARTMENTS BECOME CAREGIVERS: HOW ARTIFICIAL INTELLIGENCE (AI) CAN IMPACT YOUR COMMUNITY
POST-TEST: 26. Apartments Become Caregivers: How Artificial Intelligence (AI) Can Impact Your Community (for CEU Credit)
Session Evaluation: 26. Apartments Become Caregivers: How Artificial Intelligence (AI) Can Impact Your Community

27. MAKING SYSTEMS LEVEL: CHANGE IN POST-ACUTE CARE USING SESSIONS LEARNED FROM THE COVID-19 PANDEMIC | Keith Chartier, Health Services Advisory Group (1 CEU)

Session Description: 27. MAKING SYSTEMS LEVEL: CHANGE IN POST-ACUTE CARE USING SESSIONS LEARNED FROM THE COVID-19 PANDEMIC | Keith Chartier
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Session Educational Objectives: 27. MAKING SYSTEMS LEVEL: CHANGE IN POST-ACUTE CARE USING SESSIONS LEARNED FROM THE COVID-19 PANDEMIC | Keith Chartier
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Speaker Bio: KEITH CHARTIER, MPH, BA
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Video: 27. MAKING SYSTEMS LEVEL: CHANGE IN POST-ACUTE CARE USING SESSIONS LEARNED FROM THE COVID-19 PANDEMIC
POST-TEST: 27. Making Systems Level: Change in Post-Acute Care Using Sessions Learned from the COVID-19 Pandemic (for CEU Credit)
Session Evaluation: 27. Making Systems Level: Change in Post-Acute Care Using Sessions Learned from the COVID-19 Pandemic
Session Handout

28. MISSION BASED FUNDRAISING: METHODS AND MEASURABLE OUTCOMES | Kate Harris, Marts & Lundy (1.5 CEUs)

Session Description: 28. MISSION BASED FUNDRAISING: METHODS AND MEASURABLE OUTCOMES | Kate Harris
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Session Educational Objectives: 28. MISSION BASED FUNDRAISING: METHODS AND MEASURABLE OUTCOMES | Kate Harris
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Speaker Bio: KATE HARRIS, MA, MS, BS
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Video: 28. MISSION BASED FUNDRAISING: METHODS AND MEASURABLE OUTCOMES
POST-TEST: 28. Mission Based Fundraising: Methods and Measurable Outcomes (for CEU Credit)
Session Evaluation: 28. Mission Based Fundraising: Methods and Measurable Outcomes
Session Handout

29. COMMUNICATING WITH A PERSON WHO HAS DEMENTIA | Michelle Cornelius-Toft, Honor Care Network/Cypress HomeCare Solutions (1 CEU)

Session Description: 29. COMMUNICATING WITH A PERSON WHO HAS DEMENTIA | Michelle Cornelius-Toft
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Session Educational Objectives: 29. COMMUNICATING WITH A PERSON WHO HAS DEMENTIA | Michelle Cornelius-Toft
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Speaker Bio: MICHELLE CORNELIUS-TOFT, LMSW, EdM
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Video: 29. COMMUNICATING WITH A PERSON WHO HAS DEMENTIA
POST-TEST: 29. Communicating with a Person Who Has Dementia (for CEU Credit)
Session Evaluation: 29. Communicating with a Person Who Has Dementia
Session Handout

30. MEETING CONSUMER EXPECTATIONS WITH CAMPUS REINVESTMENTS | Daren Bell, Ziegler; Sharon Grambow, Sun Health Communities; Cole Marvin, Friendship Village of Tempe (1.5 CEUs)

Session Description: 30. MEETING CONSUMER EXPECTATIONS WITH CAMPUS REINVESTMENTS | Daren Bell, Sharon Grambow, Cole Marvin
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Session Educational Objectives: 30. MEETING CONSUMER EXPECTATIONS WITH CAMPUS REINVESTMENTS | Daren Bell, Sharon Grambow, Cole Marvin
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Speaker Bio: DAREN BELL, BBA
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Speaker Bio: SHARON GRAMBOW, CPA, LNHA
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Speaker Bio: COLE MARVIN, NHA, MBA
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Video: 30. MEETING CONSUMER EXPECTATIONS WITH CAMPUS REINVESTMENTS
POST-TEST: 30. Meeting Consumer Expectations with Campus Reinvestments (for CEU Credit)
Session Evaluation: 30. Meeting Consumer Expectations with Campus Reinvestments

31. HOME HEALTH AND HOSPICE: STRATEGIC CONSIDERATIONS AND PRACTICAL INSIGHTS | Dr. Nancy King, Senior Options, LLC (1 CEU)

Session Educational Objectives: 31. HOME HEALTH AND HOSPICE: STRATEGIC CONSIDERATIONS AND PRACTICAL INSIGHTS | Dr. Nancy King
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Session Description: 31. HOME HEALTH AND HOSPICE: STRATEGIC CONSIDERATIONS AND PRACTICAL INSIGHTS | Dr. Nancy King
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Speaker Bio: DR. NANCY KING, DM, MS, BS, Author
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Video: 31. HOME HEALTH AND HOSPICE: STRATEGIC CONSIDERATIONS AND PRACTICAL INSIGHTS
POST-TEST: 31. Home Health and Hospice: Strategic Considerations and Practical Insights (for CEU Credit)
Session Evaluation: 31. Home Health and Hospice: Strategic Considerations and Practical Insights

32. MILLENNIALS: THE EMERGING GENERATION OF CAREGIVERS | Dr. Kathleen Weissberg, Select Rehabilitation (1 CEU)

Session Description: 32. MILLENNIALS: THE EMERGING GENERATION OF CAREGIVERS | Dr. Kathleen Weissberg
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Session Educational Objectives: 32. MILLENNIALS: THE EMERGING GENERATION OF CAREGIVERS | Dr. Kathleen Weissberg
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Speaker Bio: DR. KATHLEEN WEISSBERG, MS, OTD, OTR/L, CMDCP, CDP
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Video: 32. MILLENNIALS: THE EMERGING GENERATION OF CAREGIVERS | Dr. Kathleen Weissberg
POST-TEST: 32. Millennials: The Emerging Generation of Caregivers (for CEU Credit)
Session Evaluation: 32. Millennials: The Emerging Generation of Caregivers
Session Handout

33. PLANNING OUT OF CRISIS: NEW OPPORTUNITIES FOR TECHNOLOGY AND ITS BENEFIT | Rebecca Neth Townsend, Covenant Health Network; Dr. Scott Motyka, Covenant Health Network; Cheryl Goodwin, Covenant Health Network (1.5 CEUs)

Session Description: 33. PLANNING OUT OF CRISIS: NEW OPPORTUNITIES FOR TECHNOLOGY AND ITS BENEFIT | Rebecca Neth Townsend, Dr. Scott Motyka, Cheryl Goodwin
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Session Educational Objectives: 33. PLANNING OUT OF CRISIS: NEW OPPORTUNITIES FOR TECHNOLOGY AND ITS BENEFIT | Rebecca Neth Townsend, Dr. Scott Motyka, Cheryl Goodwin
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Speaker Bio: REBECCA NETH TOWNSEND, MBA, BSN
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Speaker Bio: DR. SCOTT MOTYKA, PhD, MBA, MS
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Speaker Bio: CHERYL GOODWIN, MCJ, BS
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Video: 33. PLANNING OUT OF CRISIS: NEW OPPORTUNITIES FOR TECHNOLOGY AND ITS BENEFIT
POST-TEST: 33. Planning Out of Crisis: New Opportunities for Technology and its Benefit (for CEU Credit)
Session Evaluation: 33. Planning Out of Crisis: New Opportunities for Technology and its Benefit
Session Handout

34. EMPLOYMENT LAW DEVELOPMENTS DURING THE PANDEMIC AND BEYOND | Marsha Greenfield, LeadingAge National; Cory Kallheim, LeadingAge National (1 CEU)

Session Description: 34. EMPLOYMENT LAW DEVELOPMENTS DURING THE PANDEMIC AND BEYOND | Marsha Greenfield, Cory Kallheim
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Session Educational Objectives: 34. EMPLOYMENT LAW DEVELOPMENTS DURING THE PANDEMIC AND BEYOND | Marsha Greenfield, Cory Kallheim
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Speaker Bio: MARSHA GREENFIELD, JD
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Speaker Bio: CORY KALLHEIM, JD
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Video: 34. EMPLOYMENT LAW DEVELOPMENTS DURING THE PANDEMIC AND BEYOND
POST-TEST: 34. Employment Law Developments During the Pandemic and Beyond (for CEU Credit)
Session Evaluation: 34. Employment Law Developments During the Pandemic and Beyond
Session Handout

35. MASTERING ADMISSIONS: MAKING THE PROCESS SEAMLESS | Debbie Lane, Catholic Care Centers (1 CEU)

Session Educational Objectives: 35. MASTERING ADMISSIONS: MAKING THE PROCESS SEAMLESS | Debbie Lane
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Session Description: 35. MASTERING ADMISSIONS: MAKING THE PROCESS SEAMLESS | Debbie Lane
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Speaker Bio: DEBBIE LANE, MSW
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Video: 35. MASTERING ADMISSIONS: MAKING THE PROCESS SEAMLESS
POST-TEST: 35. Mastering Admissions: Making the Process Seamless (for CEU Credit)
Session Evaluation: 35. Mastering Admissions: Making the Process Seamless
Session Handout

36. IMPROVE QUALITY CARE EMPLOYEE SATISFACTION | Dahlia Mak, Moss Adams LLP; Shirl Diaz, Moss Adams LLP (1 CEU)

Session Educational Objectives: 36. IMPROVE QUALITY CARE EMPLOYEE SATISFACTION | Dahlia Mak, Shirl Diaz
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Session Description: 36. IMPROVE QUALITY CARE EMPLOYEE SATISFACTION | Dahlia Mak, Shirl Diaz
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Speaker Bio: DAHLIA MAK, MHA
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Speaker Bio: SHIRL DIAZ, MA, BA
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Video: 36. IMPROVE QUALITY CARE EMPLOYEE SATISFACTION
POST-TEST: 36. Improve Quality Care Employee Satisfaction (for CEU Credit)
Session Evaluation: 36. Improve Quality Care Employee Satisfaction

37. DIVERSITY, RETENTION, ENGAGEMENT, AND REVENUES: WHAT’S THE CONNECTION? | Christopher Ridenhour, Inspired 2 Results (1 CEU)

Session Description: 37. DIVERSITY, RETENTION, ENGAGEMENT, AND REVENUES: WHAT’S THE CONNECTION? | Christopher Ridenhour
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Session Educational Objectives: 37. DIVERSITY, RETENTION, ENGAGEMENT, AND REVENUES: WHAT’S THE CONNECTION? | Christopher Ridenhour
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Speaker Bio: CHRISTOPHER RIDENHOUR, GFN
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Video: 37. DIVERSITY, RETENTION, ENGAGEMENT, AND REVENUES: WHAT’S THE CONNECTION?
POST-TEST: 37. Diversity, Retention, Engagement, and Revenues: What’s the Connection? (for CEU Credit)
Session Evaluation: 37. Diversity, Retention, Engagement, and Revenues: What’s the Connection?

38. ANNUAL MEMBERSHIP MEETING & COMPASSION FATIGUE | Denise Beagley, Arizona State University's Center for Applied Behavioral Health Policy (1.5 CEUs)

Session Educational Objectives: 38. COMPASSION FATIGUE | Denise Beagley
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Session Description: 38. COMPASSION FATIGUE | Denise Beagley
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Speaker Bio: DENISE BEAGLEY, MSc
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Video: 39. Annual Member Meeting & Compassion Fatigue Program
POST-TEST: 38. Compassion Fatigue (for CEU Credit)
Session Evaluation: 38. Compassion Fatigue
Session Handout #1
Session Handout #2
Session Handout #3

39. PALLIATIVE CARE: FROM CURE TO CARE | Dr. Chikal Patel, OptumCare, United Health Group; Sandy Severson, Arizona Hospital and Healthcare Association (1 CEU)

Session Description: 39. PALLIATIVE CARE: FROM CURE TO CARE | Dr. Chikal Patel, Sandy Severson
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Session Educational Objectives: 39. PALLIATIVE CARE: FROM CURE TO CARE | Dr. Chikal Patel, Sandy Severson
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Speaker Bio: DR. CHIKAL PATEL, MD
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Speaker Bio: SANDY SEVERSON, BSN, MBA, MHA, CPHQ, CPPS, CENP, FACHE
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Video: 39. PALLIATIVE CARE: FROM CURE TO CARE
POST-TEST: 39. Palliative Care: From Cure to Care (for CEU Credit)
Session Evaluation: 39. Palliative Care: From Cure to Care

VIRTUAL HALL EXPO SCAVENGER HUNT QUESTIONS

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