Staff communicates with families on many topics. If not done well, the result may be miscommunication. With training, staff can become confident in their communication skills and leadership can rest easier knowing risk is being managed. This session will present communication skills and strategies to collaborate with families for successful resident outcomes.

* * INDIVIDUAL ACCESS * * MEMBER RATE ** 2020 Arizona LeadingAge VIRTUAL ANNUAL CONFERENCE & EXPO - MEMBER RATE

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