1. Discuss the relationship between risk management and information sharing
   2. Address the significance of facility culture and how it correlates with communication
   3. Discuss customer service and specific ways to make it great
   4. Identify what information should never be shared
   5. Describe how to handle situations when an individual makes unreasonable demands
   6. Offer strategies to build successful partnerships with families
   7. Describe the elements of notification and how to incorporate emotion into information sharing

* * INDIVIDUAL ACCESS * * MEMBER RATE ** 2020 Arizona LeadingAge VIRTUAL ANNUAL CONFERENCE & EXPO - MEMBER RATE

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