Session Educational Objectives: 29. FAMILIES WITH PROBLEMS, NOT PROBLEM FAMILIES | Tena Alonzo, Amanda Weiler

* * INDIVIDUAL ACCESS * * MEMBER RATE ** 2020 Arizona LeadingAge VIRTUAL ANNUAL CONFERENCE & EXPO - MEMBER RATE / 29. FAMILIES WITH PROBLEMS, NOT PROBLEM FAMILIES: HELPING FAMILIES NAVIGATE THE DEMENTIA EXPERIENCE | Tena Alonzo, Beatitudes Campus; Amanda Weiler, Comfort Matters at Beatitudes Campus (1 CEU)

* Identify at least two strengths for persons living with mild, moderate or advanced dementia

* Describe different factors which influence how families react to the dementia experience

* Discuss at least two methods for enhancing education and communication with families.

* * INDIVIDUAL ACCESS * * MEMBER RATE ** 2020 Arizona LeadingAge VIRTUAL ANNUAL CONFERENCE & EXPO - MEMBER RATE

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Table of contents

...... >>> SNEAK PEEK <<< ...... LIFE CARE PLANNING | Courtney Bennett (.5 CEUs)

00. WELCOME & OPENING REMARKS | Arizona LeadingAge President; Pam Koester, Arizona LeadingAge CEO and Michelle Just, Arizona LeadingAge Board Past President and CEO Beatitudes Campus (.5 CEU)

BONUS SESSION: SARS-CoV-2 TESTING AT THE ASU BIODESIGN CLINICAL TESTING LAB | Dr. Joshua LaBaer, Executive Director of Arizona State University’s Biodesign Institute

01. FIRE UP YOUR LIFE! | Donna Hartley, CEO of Hartley International (1.5 CEUs)

02. INTERIOR DESIGN IN A COVID WORLD | LuAnn Thoma-Holec, Thoma-Holec Design LLC, Keith Stanton, Thoma-Holec Design LLC (1 CEU)

03. HOW CAN MARKETING COME OUT BETTER ON THE OTHER SIDE? | Carissa Valenzuela, Angell Marketing, Dawn Sigmen, Angell Marketing (.5 CEU)

04. WHAT'S OLD IS NEW AGAIN: GET READY FOR THE NEW NORMAL BY STRENGTHENING YOUR EXISTING PROGRAMS | Keith Chartier (1 CEU)

05. ENGAGEMENT TECHNOLOGY - NOW MORE THAN EVER | Jack York, iN2L-It's Never 2 Late (1 CEU)

06. EMERGENCY PREPAREDNESS: TRAINING TO THE THREAT | Diane Kubala, Covenant Health Network (1 CEU)

07. POLST BASICS IN ARIZONA AND AVOIDING THE PITFALLS | Vicki Buchda, Az Hospital and Healthcare Association (1 CEU)

08. BEST PRACTICES IN BOARD GOVERNANCE | James Rester, HJ Sims, Aaron Rulnick, HJ Sims (1 CEU)

09. ETHICAL LAPSES OF 2018/2019: WHAT CAN WE LEARN | Dr. Marianne Jennings, Arizona State University (1.5 CEUs)

10. POST-ACUTE SPACE EVOLUTION | Blake Gillman, Life Care Services (1 CEU)

11. RECOMMENDED PRACTICES: COMMUNICATING WITH FAMILIES EITHER WITH OR WITHOUT A PANDEMIC | Paige Hector, Paige Ahead Healthcare Education & Consulting (1.5 CEUs)

12. SELLING A DREAM, BUILDING REALITY | Rod Bailey, Beatitudes Campus; Jonathan Scolaro, Orcutt Winslow (1.5 CEUs)

13. EMPLOYEE RELATIONS TIPS | Armand LaCasse, Employers Council (1.5 CEUs)

14. BILLING IMPOSSIBLE | Juli Pascoe, BKD CPAs & ADVISORS; Julie Bilyeu, BKD CPAs & Advisors (1.5 CEUs)

16. A POST-PANDEMIC SALES RECOVERY PLAN | Michael Marlow, Life Care Services (1.5 CEUs)

17. THE LOW DOWN ON HIGHLY EFFECTIVE MARKETING: EFFECTIVE COMMUNICATION TO RISE ABOVE THE NOISE | Melinda Gisbert, Big Buzz Inc (1.5 CEUs)

18. EMPOWERING SENIOR LIVING COMMUNITIES THROUGH THE WELL BUILDING STANDARD | Paul Vanderveen, Sun Health, Ashley Mulhall, Orcutt Winslow(1.5 CEUs)

19. PROTECT YOUR TAX STATUS: COMPLIANCE UPDATE FOR EXEMPT ORGANIZATIONS | Lauren Haverlock, Moss Adams (1.5 CEUs)

20. ADHS: ASSISTED LIVING FACILITY UPDATE | Harmony Duport, Arizona Department of Health Services (1.5 CEUs)

21. RECRUITMENT AND RETENTION: SURVIVING AN EMPLOYEE CRISIS | John Franklin, Pearl Creek Advisors; Dr. Nancy King, Senior Options, LLC and Westminster Canterbury at Home, LLC (1 CEU)

22. ENHANCING PERSON-CENTERED CARE THROUGH TECHNOLOGY & MARKETING | Joey Carney, Life Loop (1 CEU)

23. SKILLED NURSING UPDATE | Jodi Eyigor, LeadingAge National (1 CEU)

24. HOW TO PREPARE, HANDLE, RESPOND, AND SURVIVE AN INFECTION CONTROL SURVEY | Todd Selby, Hall Render (1 CEU)

25. SERVICE ANIMALS AND ASSISTANCE ANIMALS IN ASSISTED LIVING AND INDEPENDENT LIVING | Bruna Pedrini, Fennemore Craig (1 CEU)

26. OWNING THE OUTCOMES; THE INTERSECTION OF QUALITY, FINANCE, AND OPERATIONS | Chad Kunze, CliftonLarsonAllen LLP (1 CEU)

27. ADHS: SKILLED NURSING FACILITY UPDATE | Diane Eckles, Az Department of Health Services (1 CEU)

28. TIPS ON FALL PREVENTION STRATEGIES AND AN OVERVIEW OF AFPC | Melissa Luxton, Banner University Medical Center (.5 CEU)

29. FAMILIES WITH PROBLEMS, NOT PROBLEM FAMILIES: HELPING FAMILIES NAVIGATE THE DEMENTIA EXPERIENCE | Tena Alonzo, Beatitudes Campus; Amanda Weiler, Comfort Matters at Beatitudes Campus (1 CEU)

30. CONSTRUCTION TRENDS 2020: HOW THEY IMPACT YOUR GROWTH, AND WHAT OPPORTUNITIES EXIST | Bryan Dunn, W.E. O’Neil Construction Company (1 CEU)

31. FUNDRAISING, SUCCESSION PLANNING, AND OTHER CEO TOOLS | John Thorhauer, Retired at Senior Living; Kate Harris, Marts & Lundy: Richner Aging Services Practice Group; Kevin Olson, Lewis Roca Rothgerber Christie LLP (2 CEUs)

32. UPDATE ON NATIONAL AFFORDABLE HOUSING EFFORTS | Linda Couch, LeadingAge National (1 CEU)

33. NCIA UPDATE | Allen Imig, NCIA / ALFM Board of Examiners (.5 CEU)

34. LIFE CARE PLANNING - ATTORNEY GENERAL'S OFFICE | Courtney Bennett (.5 CEUs)

35. THE IMPORTANCE OF THERAPY TEAM PARTNERING WITH INTERDISCIPLINARY TEAMS FOR BEST QUALITY OF CARE | Sabrena McCarley, RehabCare (1 CEU)

*COMING SOON* 36. ADHS: PHYSICAL PLANT CODES & STANDARDS AND LIFE SAFETY CODES | Kathryn McCanna, Az Department of Health Services (1 CEU)

37. EVOLVING TRENDS: SUCCESS IN THE ERA OF PDPM + PDGM | Elisa Bovee, HealthPRO Heritage (1 CEU)

38. CULINARY PROGRAM IN A COVID WORLD – THE NEXT NORMAL | Glenn Bradley, Morrison Living (.5 CEU)

39. SUICIDE AND SELF-HARM IN RESIDENTIAL ELDER CARE | Dr. Kathleen Weissberg, Select Rehabilitation (1 CEU)

40. THE HIE PROMISE: FULLY INFORMED HEALTH FOR OLDER ADULTS | Melissa Kotyrs, Health Current (1 CEU)

41. HOW TO MANAGE INFECTION AND OUTBREAKS IN A COVID WORLD | Jeff Cline, Morrison Living (.5 CEU)

INFO SESSION - INFECTION CONTROL SAFETY AND ENVIRONMENTAL QUALITY PROGRAM | Jennifer Wagner, Damon Greeley

VIRTUAL HALL EXPO: SCAVENGER HUNT QUESTIONS

EXPERIENCE MINDFULNESS