Session Description: 15. START WITH WHY AND END WITH HOW: HOW TO ENGAGE IN EFFECTIVE PROBLEM SOLVING & STRATEGIC PLANNING | Bruce Berlin

Effective problem solving starts with identifying the root causes of the problems before implementing solutions. In this session, attendees will learn how to engage in a collaborative problem-solving and strategic planning process with staff, residents, and resident family members to identify root causes and solutions that result in lasting change.

2021 Arizona LeadingAge VIRTUAL ANNUAL CONFERENCE & EXPO

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