Session Description: 37. DIVERSITY, RETENTION, ENGAGEMENT, AND REVENUES: WHAT’S THE CONNECTION? | Christopher Ridenhour

Finally, the opportunity exists to ask questions and share the beliefs, stories, and experiences that have shaped who you are, and who they are…, whoever they are. The quality of resident care rests solely on our success at creating harmony from the hundreds of different personalities, attitudes, beliefs, and the individual cultures of the staff. How confident are you in your ability to understand and manage difficult situations with others whose experiences differ wildly from your own? Are there differences that matter more than others? Are there similarities that don’t matter as much? Are you up for an honest and safe conversation about race, class, and other aspects of diversity? This guilt-free, blame-free, and shame-free session is for anyone who:

  • Has a desire to be a better leader, coach, or team member.
  • Has ever said, “I don’t see color.”
  • Believes we should all get along.
  • Loves their residents.
  • Is human.

2021 Arizona LeadingAge VIRTUAL ANNUAL CONFERENCE & EXPO

Already enrolled?
Sign in to continue learning.