Session Description: 15. START WITH WHY AND END WITH HOW: HOW TO ENGAGE IN EFFECTIVE PROBLEM SOLVING & STRATEGIC PLANNING | Bruce Berlin
Session Description: 15. START WITH WHY AND END WITH HOW: HOW TO ENGAGE IN EFFECTIVE PROBLEM SOLVING & STRATEGIC PLANNING | Bruce Berlin
zzz 2021 Arizona LeadingAge VIRTUAL ANNUAL CONFERENCE & EXPO
***** PREVIEW ***** 18. REVIVING THE JOY OF READING | Susan Ostrowski, Reading2Connect® (1 CEU)
***** PREVIEW ***** 18. REVIVING THE JOY OF READING | Susan Ostrowski, Reading2Connect® (1 CEU)
1. WELCOME TO THE ANNUAL 2021 VIRTUAL CONFERENCE: FORWARD – IT’S THE ONLY WAY TO GO! | Bhakti Gosalia, VP of Operations, Sun Health & Az LeadingAge President; Pam Koester, CEO, Az LeadingAge (1 CEU)
1. WELCOME TO THE ANNUAL 2021 VIRTUAL CONFERENCE: FORWARD – IT’S THE ONLY WAY TO GO! | Bhakti Gosalia, VP of Operations, Sun Health & Az LeadingAge President; Pam Koester, CEO, Az LeadingAge (1 CEU)
2. THE GAME-WINNING 3: MAKING IT COUNT IN BUSINESS AND IN LIFE | Dave Davlin, DTD Communications (1 CEU)
2. THE GAME-WINNING 3: MAKING IT COUNT IN BUSINESS AND IN LIFE | Dave Davlin, DTD Communications (1 CEU)
3. SKILLED NURSING FACILITY UPDATE | Diane Eckles, Arizona Department of Health Services (1 CEU)
3. SKILLED NURSING FACILITY UPDATE | Diane Eckles, Arizona Department of Health Services (1 CEU)
4. THE EVERYDAY ETHICIST | Amanda "Jo" Erven, Audit Consulting Education LLC (1 CEU) Sponsored by Mercy Care
4. THE EVERYDAY ETHICIST | Amanda "Jo" Erven, Audit Consulting Education LLC (1 CEU) Sponsored by Mercy Care
5. ARIZONA LEADINGAGE & COVENANT HEALTH NETWORK EMERGENCY PREPAREDNESS COLLABORATIVE MEETING | Diane Kubala, Covenant Health Network; Pam Koester, Arizona LeadingAge (1 CEU)
5. ARIZONA LEADINGAGE & COVENANT HEALTH NETWORK EMERGENCY PREPAREDNESS COLLABORATIVE MEETING | Diane Kubala, Covenant Health Network; Pam Koester, Arizona LeadingAge (1 CEU)
6. ADHS: ASSISTED LIVING FACILITY UPDATE | Harmony Duport, Arizona Department of Health Services (1 CEU)
6. ADHS: ASSISTED LIVING FACILITY UPDATE | Harmony Duport, Arizona Department of Health Services (1 CEU)
7. BULLYING AMONG OLDER ADULTS: NOT JUST A PLAYGROUND PROBLEM | Dr. Kathleen Weissberg, Select Rehabilitation (1 CEU)
7. BULLYING AMONG OLDER ADULTS: NOT JUST A PLAYGROUND PROBLEM | Dr. Kathleen Weissberg, Select Rehabilitation (1 CEU)
8. SENIOR HOUSING AND CARE MARKET TRENDS IN THE TIME OF COVID-19 | Lana Peck, National Investment Center for Seniors Housing & Care (NIC) (1 CEU)
8. SENIOR HOUSING AND CARE MARKET TRENDS IN THE TIME OF COVID-19 | Lana Peck, National Investment Center for Seniors Housing & Care (NIC) (1 CEU)
9. BUILDING A SUSTAINABLE LEADERSHIP DEVELOPMENT PROGRAM | Wendy Pardonche, Sun Health Communities; Tahlya Visintainer, Sun Health Communities (1.5 CEUs)
9. BUILDING A SUSTAINABLE LEADERSHIP DEVELOPMENT PROGRAM | Wendy Pardonche, Sun Health Communities; Tahlya Visintainer, Sun Health Communities (1.5 CEUs)
10. WE WERE BUILT FOR THIS: SELLING AFTER (OR DURING!) A PANDEMIC | Michael Marlow, Life Care Services (1.5 CEUs)
10. WE WERE BUILT FOR THIS: SELLING AFTER (OR DURING!) A PANDEMIC | Michael Marlow, Life Care Services (1.5 CEUs)
11. RESPONDING TO COVID-19 IN DEVELOPMENT | Brittany Vipham, ARCH Consultants, Ltd; Justin Sager, ARCH Consultants, Ltd (1 CEU)
11. RESPONDING TO COVID-19 IN DEVELOPMENT | Brittany Vipham, ARCH Consultants, Ltd; Justin Sager, ARCH Consultants, Ltd (1 CEU)
12. BUSINESS SOFTWARE OPTIMIZATION: GETTING THE BANG FOR YOUR BUCK | Chip Burns, Sun Health Communities; Gayle Korn, Sun Health Communities; Donny Friday, Sun Health Communities (1 CEU)
12. BUSINESS SOFTWARE OPTIMIZATION: GETTING THE BANG FOR YOUR BUCK | Chip Burns, Sun Health Communities; Gayle Korn, Sun Health Communities; Donny Friday, Sun Health Communities (1 CEU)
13. COPING WITH COVID-19: A COMMUNITY'S RESPONSE AND PLANS TO MOVE FORWARD | Josephine Levy, Beatitudes Campus; Jessica Meyer, Beatitudes Campus (1 CEU)
13. COPING WITH COVID-19: A COMMUNITY'S RESPONSE AND PLANS TO MOVE FORWARD | Josephine Levy, Beatitudes Campus; Jessica Meyer, Beatitudes Campus (1 CEU)
14. QUALITY REPORTING MEASURES: BEING ON THE BALL TO AVOID ANNUAL PAYMENT UPDATE (APU) PENALTIES | Elisa Bovee, HealthPRO Heritage (1.5 CEUs)
14. QUALITY REPORTING MEASURES: BEING ON THE BALL TO AVOID ANNUAL PAYMENT UPDATE (APU) PENALTIES | Elisa Bovee, HealthPRO Heritage (1.5 CEUs)
15. START WITH WHY AND END WITH HOW: HOW TO ENGAGE IN EFFECTIVE PROBLEM SOLVING & STRATEGIC PLANNING | Bruce Berlin, Prioriteams (1 CEU)
15. START WITH WHY AND END WITH HOW: HOW TO ENGAGE IN EFFECTIVE PROBLEM SOLVING & STRATEGIC PLANNING | Bruce Berlin, Prioriteams (1 CEU)
16. ***COMING SOON*** IT TAKES A VILLAGE: USING THE ARIZONA HEALTH INFORMATION EXCHANGE (HIE) TO DELIVER OPTIMAL CARE TO OLDER ADULTS | Melissa A. Kotrys, Health Current (1 CEU)
16. ***COMING SOON*** IT TAKES A VILLAGE: USING THE ARIZONA HEALTH INFORMATION EXCHANGE (HIE) TO DELIVER OPTIMAL CARE TO OLDER ADULTS | Melissa A. Kotrys, Health Current (1 CEU)
17. ACCOUNTING STANDARDS UPDATE | A. Carter Smitherman, Royal Oaks; Jesse Howell, CliftonLarsonAllen (1 CEU)
17. ACCOUNTING STANDARDS UPDATE | A. Carter Smitherman, Royal Oaks; Jesse Howell, CliftonLarsonAllen (1 CEU)
18. REVIVING THE JOY OF READING | Susan Ostrowski, Reading2Connect® (1 CEU)
18. REVIVING THE JOY OF READING | Susan Ostrowski, Reading2Connect® (1 CEU)
19. COVID RECOVERY: RETURNING TO THE HUMANITY IN CARE | Julie Boggess, AGE-u-cate Training Institute (1 CEU)
19. COVID RECOVERY: RETURNING TO THE HUMANITY IN CARE | Julie Boggess, AGE-u-cate Training Institute (1 CEU)
20. 2021 CONSTRUCTION FORECAST - THE PANDEMIC'S LASTING IMPACT ON THE CONSTRUCTION INDUSTRY AND SENIOR LIVING | Bryan Dunn, W.E. O'Neil Construction Company of Arizona (1 CEU)
20. 2021 CONSTRUCTION FORECAST - THE PANDEMIC'S LASTING IMPACT ON THE CONSTRUCTION INDUSTRY AND SENIOR LIVING | Bryan Dunn, W.E. O'Neil Construction Company of Arizona (1 CEU)
21. INTERIOR DESIGN IN A COVID-19 WORLD, PART TWO | Keith Stanton, Thoma-Holec Design LLC; LuAnn Thoma-Holec, Thoma-Holec Design LLC (1 CEU)
21. INTERIOR DESIGN IN A COVID-19 WORLD, PART TWO | Keith Stanton, Thoma-Holec Design LLC; LuAnn Thoma-Holec, Thoma-Holec Design LLC (1 CEU)
22. NAVIGATING SENIOR LIVING NONPROFITS: SERVE LIKE A NONPROFIT, PERFORM LIKE A BUSINESS | Jesse Howell, CliftonLarsonAllen; William (Bill) Bojan, CliftonLarsonAllen (1 CEU)
22. NAVIGATING SENIOR LIVING NONPROFITS: SERVE LIKE A NONPROFIT, PERFORM LIKE A BUSINESS | Jesse Howell, CliftonLarsonAllen; William (Bill) Bojan, CliftonLarsonAllen (1 CEU)
23. LEARNING AS WE GO: INFECTION CONTROL BEST PRACTICES TO SURVIVE AND THRIVE | William (Bill) Tait, CSRV - Creating Survivors, Reducing Victims; Maria Mozqueda, CSRV - Creating Survivors, Reducing Victims (1 CEU)
23. LEARNING AS WE GO: INFECTION CONTROL BEST PRACTICES TO SURVIVE AND THRIVE | William (Bill) Tait, CSRV - Creating Survivors, Reducing Victims; Maria Mozqueda, CSRV - Creating Survivors, Reducing Victims (1 CEU)
24. CIVIL LIABILITY ISSUES: THREADING THE NEEDLE ON LIABILITY ISSUES IN THE COVID-19 ERA | Marsha Greenfield, LeadingAge National; Cory Kallheim, LeadingAge National (1 CEU)
24. CIVIL LIABILITY ISSUES: THREADING THE NEEDLE ON LIABILITY ISSUES IN THE COVID-19 ERA | Marsha Greenfield, LeadingAge National; Cory Kallheim, LeadingAge National (1 CEU)
25. CULINARY REVOLUTION: RE-DEFINING THE DINING EXPERIENCE FOR THE FUTURE | Glenn Bradley, Morrison Living; Kelly Kim, Morrison Living; Gretchen Cobb, Royal Oaks (1 CEU)
25. CULINARY REVOLUTION: RE-DEFINING THE DINING EXPERIENCE FOR THE FUTURE | Glenn Bradley, Morrison Living; Kelly Kim, Morrison Living; Gretchen Cobb, Royal Oaks (1 CEU)
26. APARTMENTS BECOME CAREGIVERS: HOW ARTIFICIAL INTELLIGENCE (AI) CAN IMPACT YOUR COMMUNITY | Joseph E. Anderson, Caspar.AI; Dr. Ashutosh Saxena, Caspar.AI (1 CEU) ***COMING SOON***
26. APARTMENTS BECOME CAREGIVERS: HOW ARTIFICIAL INTELLIGENCE (AI) CAN IMPACT YOUR COMMUNITY | Joseph E. Anderson, Caspar.AI; Dr. Ashutosh Saxena, Caspar.AI (1 CEU) ***COMING SOON***
27. MAKING SYSTEMS LEVEL: CHANGE IN POST-ACUTE CARE USING SESSIONS LEARNED FROM THE COVID-19 PANDEMIC | Keith Chartier, Health Services Advisory Group (1 CEU)
27. MAKING SYSTEMS LEVEL: CHANGE IN POST-ACUTE CARE USING SESSIONS LEARNED FROM THE COVID-19 PANDEMIC | Keith Chartier, Health Services Advisory Group (1 CEU)
28. MISSION BASED FUNDRAISING: METHODS AND MEASURABLE OUTCOMES | Kate Harris, Marts & Lundy (1.5 CEUs)
28. MISSION BASED FUNDRAISING: METHODS AND MEASURABLE OUTCOMES | Kate Harris, Marts & Lundy (1.5 CEUs)
29. COMMUNICATING WITH A PERSON WHO HAS DEMENTIA | Michelle Cornelius-Toft, Honor Care Network/Cypress HomeCare Solutions (1 CEU)
29. COMMUNICATING WITH A PERSON WHO HAS DEMENTIA | Michelle Cornelius-Toft, Honor Care Network/Cypress HomeCare Solutions (1 CEU)
30. MEETING CONSUMER EXPECTATIONS WITH CAMPUS REINVESTMENTS | Daren Bell, Ziegler; Sharon Grambow, Sun Health Communities; Cole Marvin, Friendship Village of Tempe (1.5 CEUs)
30. MEETING CONSUMER EXPECTATIONS WITH CAMPUS REINVESTMENTS | Daren Bell, Ziegler; Sharon Grambow, Sun Health Communities; Cole Marvin, Friendship Village of Tempe (1.5 CEUs)
31. HOME HEALTH AND HOSPICE: STRATEGIC CONSIDERATIONS AND PRACTICAL INSIGHTS | Dr. Nancy King, Senior Options, LLC (1 CEU)
31. HOME HEALTH AND HOSPICE: STRATEGIC CONSIDERATIONS AND PRACTICAL INSIGHTS | Dr. Nancy King, Senior Options, LLC (1 CEU)
32. MILLENNIALS: THE EMERGING GENERATION OF CAREGIVERS | Dr. Kathleen Weissberg, Select Rehabilitation (1 CEU)
32. MILLENNIALS: THE EMERGING GENERATION OF CAREGIVERS | Dr. Kathleen Weissberg, Select Rehabilitation (1 CEU)
33. PLANNING OUT OF CRISIS: NEW OPPORTUNITIES FOR TECHNOLOGY AND ITS BENEFIT | Rebecca Neth Townsend, Covenant Health Network; Dr. Scott Motyka, Covenant Health Network; Cheryl Goodwin, Covenant Health Network (1.5 CEUs)
33. PLANNING OUT OF CRISIS: NEW OPPORTUNITIES FOR TECHNOLOGY AND ITS BENEFIT | Rebecca Neth Townsend, Covenant Health Network; Dr. Scott Motyka, Covenant Health Network; Cheryl Goodwin, Covenant Health Network (1.5 CEUs)
34. EMPLOYMENT LAW DEVELOPMENTS DURING THE PANDEMIC AND BEYOND | Marsha Greenfield, LeadingAge National; Cory Kallheim, LeadingAge National (1 CEU)
34. EMPLOYMENT LAW DEVELOPMENTS DURING THE PANDEMIC AND BEYOND | Marsha Greenfield, LeadingAge National; Cory Kallheim, LeadingAge National (1 CEU)
35. MASTERING ADMISSIONS: MAKING THE PROCESS SEAMLESS | Debbie Lane, Catholic Care Centers (1 CEU)
35. MASTERING ADMISSIONS: MAKING THE PROCESS SEAMLESS | Debbie Lane, Catholic Care Centers (1 CEU)
36. IMPROVE QUALITY CARE EMPLOYEE SATISFACTION | Dahlia Mak, Moss Adams LLP; Shirl Diaz, Moss Adams LLP (1 CEU)
36. IMPROVE QUALITY CARE EMPLOYEE SATISFACTION | Dahlia Mak, Moss Adams LLP; Shirl Diaz, Moss Adams LLP (1 CEU)
37. DIVERSITY, RETENTION, ENGAGEMENT, AND REVENUES: WHAT’S THE CONNECTION? | Christopher Ridenhour, Inspired 2 Results (1 CEU)
37. DIVERSITY, RETENTION, ENGAGEMENT, AND REVENUES: WHAT’S THE CONNECTION? | Christopher Ridenhour, Inspired 2 Results (1 CEU)
38. ANNUAL MEMBERSHIP MEETING & COMPASSION FATIGUE | Denise Beagley, Arizona State University's Center for Applied Behavioral Health Policy (1.5 CEUs)
38. ANNUAL MEMBERSHIP MEETING & COMPASSION FATIGUE | Denise Beagley, Arizona State University's Center for Applied Behavioral Health Policy (1.5 CEUs)
39. PALLIATIVE CARE: FROM CURE TO CARE | Dr. Chikal Patel, OptumCare, United Health Group; Sandy Severson, Arizona Hospital and Healthcare Association (1 CEU)
39. PALLIATIVE CARE: FROM CURE TO CARE | Dr. Chikal Patel, OptumCare, United Health Group; Sandy Severson, Arizona Hospital and Healthcare Association (1 CEU)
VIRTUAL HALL EXPO SCAVENGER HUNT QUESTIONS
VIRTUAL HALL EXPO SCAVENGER HUNT QUESTIONS
Effective problem solving starts with identifying the root causes of the problems before implementing solutions. In this session, attendees will learn how to engage in a collaborative problem-solving and strategic planning process with staff, residents, and resident family members to identify root causes and solutions that result in lasting change.